Jayaram Eshwar
Bangalore
Summary
Started my career as a technical advisor and now on-going experienced Team lead with 8 plus years of expertise in leading cross-functional teams to deliver high quality results. Adept at project management, team development, and fostering a collaborative environment. Proven track record of enhancing team performance, optimizing processes, and achieving strategic objectives.
Overview
8
8
years of professional experience
Work History
Team Lead
Zones Corporate Solutions
11.2020 - Current
- Led a team of (25-40) members, overseeing project execution and ensuring alignment with organizational goals.
- Developed and executed training programs, improving team competency and morale.
- Facilitated regular team meetings and one-on-one sessions, fostering open communication and addressing any issues promptly.
- Managed resources planning, ensuring on-time delivery and adherence to quality standards.
- Analysed project performance and implemented process improvements to enhance team productivity.
- Provided mentorship and guidance to team members, contributing to their professional growth and development.
- Involved in interview panel and selection process.
- Have performed Live incident audits to ensure process hygiene in been followed.
- Implemented backlog team to reduce aging tickets.
- Daily connects with clients to deliver the outcome.
Technical Advisor II
Concentrix
07.2019 - 02.2020
- Responsible for handling Technical elevations/escalations and identifying areas for optimization and increasing efficiency
- Provided on-call support for critical issues related to Operating Systems, MFD, Networking & Hardware devices.
- Provided Assistance with troubleshooting issues using remote management software.
- Performed tests of functionality, security and performance of different workstations and commercial devices
- Provided on-call Testing, troubleshooting Desktop hardware and associated peripherals based on the error message.
- Monitored systems in operation and input commands to troubleshoot areas such as deployment services
- Customer focused with demonstrated capability in understanding customer behaviour & requirements, dwelt in delivering product demos & presentations, gained experience through work.
- Provided effective and timely resolution for all voice and non-voice interactions (phone, email, self-services tickets, chats).
Senior executive
Zomato Media Pvt Ltd.
11.2018 - 05.2019
- Resolving the Technical query and complaints.
- Ticket documentation for all the inbound calls attained.
- Navigation and App issues.
- Resolving customer queries with the current offers.
Executive
ONB Technologies India Pvt Ltd.
02.2018 - 10.2018
- Resolving ticket on regular basis.
- Maintain the TAT for the priority tickets.
- Resolving tickets on live updates.
- Mapping the Latitude and longitude.
- Monitoring the delivery queue and closing the daily reports.
Education
BACHELOR OF COMPUTER APPLICATION (B.C.A) -
Manav Bharti University
01.2016
Skills
Leadership and Team Management
Accomplishments
- Recognized with best employee award for the year – 2022.
- Recognized with Best Captain award for excellence in team leadership and project delivery in Q4 2023.
- Recognized with Best Captain award for excellence in team leadership and project delivery in Q3 2024
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Team Lead
Zones Corporate Solutions
11.2020 - Current
Technical Advisor II
Concentrix
07.2019 - 02.2020
Senior executive
Zomato Media Pvt Ltd.
11.2018 - 05.2019
Executive
ONB Technologies India Pvt Ltd.
02.2018 - 10.2018
BACHELOR OF COMPUTER APPLICATION (B.C.A) -
Manav Bharti University