Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JAYARAMAN K

JAYARAMAN K

Chennai

Summary

Results-driven Business Development Executive with a strong focus on IT management and cybersecurity solutions sales. Demonstrated success in cultivating client relationships and enhancing sales strategies to drive revenue growth. Achieved significant regional performance turnaround and expanded the sales pipeline through strategic partnerships. Excellent communicator dedicated to providing customized IT solutions and advancing technical expertise.

Overview

5
5
years of professional experience

Work History

Business Development Executive

Zoho (ManageEngine)
Chennai
01.2024 - Current
  • Collaborate with regional partners to improve sales and retention strategies through enhanced communication, lead quality optimization, and support, while also leading webinars and training sessions to provide insights into effective sales strategies and maximize solution adoption.
  • Build and nurture relationships with high-value customers by proactively addressing their needs, conducting detailed product demonstrations to ensure clear communication of functionality and value, and following up for evaluations and feedback to maximize product utilization and identify revenue growth opportunities.
  • Drive cross-selling and upselling initiatives for IT management and cybersecurity solutions by aligning offerings with customers’ specific IT challenges and requirements, while designing and executing campaigns to engage trial users and lapsed customers by offering technical assistance to address gaps and encourage conversions.
  • Played a key role in turning around regional revenue performance: addressed a $300K revenue deficit at the end of H1 2024 by driving surplus revenue in Q3 and Q4, resulting in a $100K surplus by year-end and a 20% increase in customer count.
  • Consistently nurture leads and expand the sales pipeline after each product demo by maintaining proactive communication with customers, ensuring effective follow-ups to drive deal closures.

Associate | Technical Support Engineer |

Cognizant Technology Solutions
Chennai
10.2019 - Current
  • Led a team of 3 associates to provide technical support for critical business applications at a leading US regional bank, adhering to ITIL standards.
  • Resolved application/SaaS-related issues and maintained strong relationships with the Line of Business (LOB) to ensure client satisfaction.
  • Collaborated with internal teams, external vendors, and LOB to triage client issues, provide real-time solutions through meetings and demos, and ensure first-time resolution of production issues.
  • Onboarded and delivered SaaS products from vendors to clients/LOB, providing post-delivery support.
  • Managed priority incidents, ad-hoc tasks, and service requests daily while tracking and reporting SLA/KPI metrics through ServiceNow dashboards and working with SDMs to maintain contractually agreed service levels.

Education

Bachelor of Electronics And Instrumentation - Engineering

Velammal Engineering College, Anna University
04.2019

HSC - Computer Science

Periyar Matriculation Higher Secondary School
03.2015

SSLC -

Periyar Matriculation Higher SecondarySchool
03.2013

Skills

  • Active Directory
  • Networking
  • Partnership management
  • Sales pipeline management
  • Product demonstrations
  • Account Management
  • Solution Selling & Consultative Selling
  • Email Marketing
  • ServiceNow
  • MS Office
  • Agile Framework
  • ITIL Framework

Languages

  • English (Fluent)
  • Tamil (Native)

Timeline

Business Development Executive

Zoho (ManageEngine)
01.2024 - Current

Associate | Technical Support Engineer |

Cognizant Technology Solutions
10.2019 - Current

Bachelor of Electronics And Instrumentation - Engineering

Velammal Engineering College, Anna University

HSC - Computer Science

Periyar Matriculation Higher Secondary School

SSLC -

Periyar Matriculation Higher SecondarySchool

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JAYARAMAN K