Jayashankar Heggade
Facility Management services and Real Estate
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Workplace Lead, Facilities
Uber
Bangalore
07.2018 - Current
- CManaging around 300k sft in India West region of Facilities operations. Key offices like Bangalore and Gurgaon.
- Supported in Managing overall South Asia Facilities operations during re-org of Uber Workplaces team in 2019.
- I support APAC sites for Facilities operations , sorting out IT/AV, any incidents to makes sure we have a standardized approach in APAC.
- I support Melbourne office move remotely guiding the existing resource in Melbourne of the policies and procedures with regards to compliance.
- Played key role during Covid for opening up offices for India from Facilities point of view in alignment with the business.
- Ensured based on the chairs provided to the employees during Covid, the replacement of these chairs before employees returned back to office was lead by self for APAC to ensure a comfortable experience to the employees.I manage the KPI/CPI for our Service Partners.
- Support the food program by driving all initiatives for India west region.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Drove compliance with regulations, building codes, and health and safety standards.
- Organized and maintained inventory of spare parts and equipment consumables.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Reviewed and oversaw construction and renovation projects, with inputs to the project team to ensure office is standardized across all floors.
- Maintained facility grounds, equipment and safety compliance.
- Ensured Global operational policies, processes and procedures to keep facilities running smoothly.
- Developed strong communication and organizational skills through working on group projects.
- Analyzed equipment life cycle , inventory models and made changes due to EOL to ensure no impact to operations.
- Customer satisfaction.
- Good knowledge in Google suites.
City lead
JLL India
09.2017 - 03.2018
- Kept municipal operations in compliance with city ordinances, state requirements and federal laws.
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Fostered climate of collaboration between general public, city manager and members of city council.
- Consulted with managers to formulate racial equity plans for minority hiring by city departments.
Key Account Manager
JLL India
02.2016 - 08.2017
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
Facilities Manager
JLL India
02.2011 - 01.2016
- Created sustainable improvement initiatives for efficient use of energy.
- Created management reports outlining important facility statistics.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Performed start-up functions on systems based on project plans, specifications and contract documents.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Analyzed building control and HVAC system performance and recommended improvements.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Controlled expenses to meet budget requirements.
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Interviewed, hired and trained qualified maintenance employees.
- Drove continuous improvement of processes and systems operation.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Conducted qauterly inspections of facility grounds, external structure, systems, and equipment.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
Executive business intelligence
HCL Infosystems Ltd.
07.2010 - 11.2010
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Collected data from wide-ranging sources.
Facilities Executive
JLL India
11.2008 - 06.2010
- Served as point of contact for internal and external customers seeking support and information.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Conducted regular facility inspections to identify repair needs or improvements.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Provided support and services related to mail and deliveries.
- Assisted with meetings and conference room reservations.
- Prepared reports and schedules with accuracy.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Ordered, maintained and distributed supplies and inventory.
- Held classes to teach staff facility procedures.
- Maintained facility grounds, equipment and safety compliance.
Education
Masters in tourism administration, Event management - Masters of Tourism Administration
Garden City University
Bangalore 04.2006 - 04.2008
Skills
Vendor ManagementTeam BuildingTeam ManagementOperations ManagementCustomer Relationship Management (CRM)Facilities OperationsFinancial Analysis
Problem-Solving
Interpersonal Communication
Supervision and Leadership
Customer Service
Attention to Detail
Active Listening
Verbal Communication
G-Suite
Microsoft Word
Relationship Building
Planning and Coordination
Timeline
Workplace Lead, Facilities
Uber
07.2018 - Current
City lead
JLL India
09.2017 - 03.2018
Key Account Manager
JLL India
02.2016 - 08.2017
Facilities Manager
JLL India
02.2011 - 01.2016
Executive business intelligence
HCL Infosystems Ltd.
07.2010 - 11.2010
Facilities Executive
JLL India
11.2008 - 06.2010
Masters in tourism administration, Event management - Masters of Tourism Administration
Garden City University
04.2006 - 04.2008