Jayashree Ghosh
Human Resource
Kolkata
Summary
I carry 10 years of experience and have worked with varied industries viz Staffing, Retail, IT, Financial Services, Pharma, Oil and Gas. Currently working as a HR Lead and my overall responsibility includes Employee Life Cycle Management handling entire HR generalist function like recruitment, selection and induction/orientation of new personnel, performance management, compensation & benefits, employee attendance, payroll & salary administration, culture management, exit process and maintenance of HR Records. Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings. Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Associate Vice President
mPokket Financials Private Limited
Kolkata
07.2021 - Current
- Responsible for a span of 1500 employees for developing and implementing HR strategies and initiatives aligned with the overall business strategy with the leadership team in relation to current and future talent needs, recruiting, retention, and succession planning
- Keeps a tab on the pulse of the people by leveraging various sources (Health Check, pulse surveys, exit interviews, etc.) and drives effective programs that continue to improve engagement and - people experience-
- Partnering with businesses Manage the overall HR lifecycle of the allocated business
- Manage key HR processes in terms of process adherence timelines - on-boarding IJP release auto-promotion release RNR performance management Achieve the department ESAT score through innovative people initiatives / engagement frameworks
- Engage with business heads to understand business requirements and identify key agenda items to be addressed with a monthly/ quarterly focus (such as attrition management on-the ground engagement any central initiatives to be driven etc
- Draw insights from field and employee feedback; Share with business heads to help better understand employee concerns and identify areas of improvement and provide solutions Develop and execute initiatives to address both business and HR priorities for the month/ quarter/year
- Review with business own function Participate in the HR Business meetings with BH/ HRP Head and other HR teams to discuss and report updates on MoM tracker; Discuss challenges faced by the business and share updates on actionable taken
- Discuss/ exchange ideas and best practices on people challenges/ initiatives with other HR partners;
- Observe and be prepared to recognize and react to early warning signals Present updates on initiatives and action points such as attrition changes in business conditions impact on business teams transition plans etc
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Developed succession plans and promotion paths for staff.
- Met with employees annually for progress reviews and performance assessments.
- In monthly review with HRP Head Prepare monthly HR dashboards presentations for monthly HR - Business reviews
- Participate and deliver assigned HR projects initiatives to enhance the overall effectiveness of HR across the organization; Track and report updates to deliver as per set objectives.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Facilitated creation of governance policy for adoption by board of directors and committee chairperson.
- Planned budgets and communication initiatives for comprehensive facility management and allocation of space and funds.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Assessed training needs and coordinated learning and development initiatives for 1700 employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Educated employees on company policy and kept employee handbook current.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Liaised between multiple business divisions to improve communications.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Provided resolution to complex and confidential issues.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Zonal HR
U S Tech Solutions
Kolkata
11.2020 - 07.2021
- Manage and develop direct reporting staff and timely disbursement of Salaries, bonuses, appraisal and promotions upon direct approval from management
- Conduct employee onboarding and help organize training & development initiatives
- Ensuring there are effective mechanisms to support and improve effective internal communications, including regular internal communications updates
- Drive 100% coverage on policy awareness with the employees and partnering with leadership to resolve complex employee relation issues
- Plan for employee’s performance appraisal; develop tools for appraisal, job evaluation and development
- To identify opportunities for performance improvement through by undertaking internal diagnosis, process/system reviews in order to understand barriers and possible solutions
- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
- Role modelling and championing values, behaviors and desired ways of working that enable and support engagement and performance.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Onboarded new temps by entering employee information into systems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
HR Business Partner
Lenskart Solutions Pvt Ltd
Kolkata
10.2019 - 10.2020
- Participate in manpower planning & budgeting exercise for the assigned domain with a focus on productivity and optimum utilization of manpower
- Talent review, identification, competency assessment, closure on feedback and creation of individual development plans
- Participate in the performance management process with regard to goal setting, performance discussions, quarterly and yearly reviews, and consequence management
- Engaging with the leadership team and managing stakeholder expectations; Proactive HR sensing and addressing employee grievances/concerns etc
- Responsible to take new initiatives, finding new ways of engaging with employees
- Organizing fun activities for team and create employee engagement policies and rewards for the assigned region, based on the defined budget
- Actively be a part of POSH (Anti-Sexual Harassment) Committee, take care of such cases, investigate them, discuss with committee members and conclude with decisions
- Proactive visits to the stores in the assigned region to understand and resolve the concerns of the employees within the stipulated time
- Conducts needs assessments to determine measures required to enhance employee job performance and overall company performance
- Responsible and supporting the employee’s personal growth, engagement, commitment and enabling them to excel and achieve their objectives
- Detailed analysis of reasons for attrition and drive action plans across teams, to understand the pattern to reduce attrition
- Drive retention conversations to retain employees
- Ensuring attendance exceptions are formally approved, based on defined rules
- Timely inputs on F&F to ensure payout within stipulated and defined timelines.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Developed and delivered special events for company employees.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Assistant Manager HR
Village Financial Services Ltd
04.2017 - 10.2019
- Connect with business to pro-actively understand business needs, and aligning HR delivery with business requirements
- Defining the KRAs, Goal Sheets for driving the performance management system; facilitating increments, promotions, transfers and ensuring the remuneration are in-line with company standards and performance
- Addressing queries with respect to policies, payroll, codes of conduct, attendance, leave etc
- For the respective regions
- Responsible for issuing Warning Letters, Advisory Memo, Show-Cause Notices, Charge Sheets against an individual who met with a gross misconduct / Habitual Absenteeism / Insubordination of superiors
- Design/drive effective talent strategies and procedures around succession planning to ensure development as per operational requirements
- Maintaining and managing Payroll related legal & statutory Compliance (Tax, PF, ESIC, PT, Bonus & Minimum wages).
Team Lead
Infosys BPO Limited, Resource Management
01.2013 - 01.2015
- Primarily responsible for managing the Talent Acquisition end to end, recruitment cost effectively and to attract great talent from diverse sources for the organization
- Identifying training needs for the process executives and ensures training implementation for the specific process to ensure competency development across domain, operations and behavioral
- Acclimate new hires to the business and conduct orientation sessions
- Demonstrated commitment to staff relations resulting in controlling the attrition rate from 25% to 12%
- Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling employees
- Implements career development and succession plan for the direct reports in order to ensure sustainable employee engagement and motivation within the team
- Ensure all staff receives appraisals in accordance with company policy through Performance Management System
- Deal with any performance or grievance issues in a legally compliant and professional way
- Prepares reports and recommends procedures to reduce absenteeism and turnover.
Gas Business Analyst
Centrica, British
05.2009 - 09.2012
Project Administrator
National Health Services
01.2009 - 04.2009
Customer Service Officer
Lloyds TSB Registrars
06.2008 - 10.2008
Administrator
Scottish Hydro Electricity
03.2008 - 05.2008
Head Office Customer Care Advisor
Boots
12.2007 - 02.2008
Administrator
Atos Origin
09.2007 - 11.2007
Education
Masters of Science - Work and Organisational Psychology
University of Nottingham
01.2006 - 01.2008
Bachelors of Science - Psychology
University of Calcutta
01.2003 - 01.2006
Skills
Relationship building and retention
undefinedAccomplishments
- Achieved Attrition and Absconding challenges of the organization which led to 3% drop in the quarterly attrition number.
- Awarded with Merit Student of the Year by Govt. of India for BSC score.
Timeline
Associate Vice President
mPokket Financials Private Limited
07.2021 - Current
Zonal HR
U S Tech Solutions
11.2020 - 07.2021
HR Business Partner
Lenskart Solutions Pvt Ltd
10.2019 - 10.2020
Assistant Manager HR
Village Financial Services Ltd
04.2017 - 10.2019
Team Lead
Infosys BPO Limited, Resource Management
01.2013 - 01.2015
Gas Business Analyst
Centrica, British
05.2009 - 09.2012
Project Administrator
National Health Services
01.2009 - 04.2009
Customer Service Officer
Lloyds TSB Registrars
06.2008 - 10.2008
Administrator
Scottish Hydro Electricity
03.2008 - 05.2008
Head Office Customer Care Advisor
Boots
12.2007 - 02.2008
Administrator
Atos Origin
09.2007 - 11.2007
Masters of Science - Work and Organisational Psychology
University of Nottingham
01.2006 - 01.2008
Bachelors of Science - Psychology
University of Calcutta
01.2003 - 01.2006
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