Summary
Overview
Work History
Education
Skills
Software
Interests
Reading books
Timeline
Hi, I’m

Jayashree Kathirvelu

Senior GSA
New Delhi

Summary

Congenial Senior Guest Service Associate with 7 years of experience and extensive understanding of Guest Service. Knowledgeable about many modern reservation systems. Quick learner committed to professional, caring guest services. Offering background in conflict management and superior multitasking skills.

Overview

9
years of professional experience
6
years of post-secondary education
5
Languages

Work History

Le Meridien
New Delhi

Senior Guest Service Associate
04.2017 - Current

Job overview


  • Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
  • Handled end-of-day reports, drawer balance and night audit.
  • Received and distributed incoming mail to hotel departments and guests and handled outgoing mail.
  • Managed and double-checked current and projected occupancy statistics.
  • Built long-term relationships with guests to guarantee return.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
  • Working with Opera PMS and GXP.

President clinic Nursing Home
New Delhi

Receptionist
02.2015 - 07.2015

Job overview

  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.

BHEL
New Delhi

HR Process Partner
08.2014 - 12.2014

Job overview

  • Distributed employee engagement surveys to identify areas of improvement.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Recruited top talent to maximize profitability.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Education

DTA
New Delhi

High School Diploma
03.2010 - 07.2012

Ignou
New Delhi

Bachelor of Arts from Commerce
01.2013 - 03.2016

Skills

[Specialty] guest services

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Software

Opera PMS

GXP

Interests

Bottle painting and doing home decorating crafts

Reading books

I love reading Novels.

Timeline

Senior Guest Service Associate

Le Meridien
04.2017 - Current

Receptionist

President clinic Nursing Home
02.2015 - 07.2015

HR Process Partner

BHEL
08.2014 - 12.2014

Ignou

Bachelor of Arts from Commerce
01.2013 - 03.2016

DTA

High School Diploma
03.2010 - 07.2012

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Jayashree KathirveluSenior GSA