Opera PMS
Hi, I’m
Jayashree Kathirvelu
Senior GSA
New Delhi
Summary
Congenial Senior Guest Service Associate with 7 years of experience and extensive understanding of Guest Service. Knowledgeable about many modern reservation systems. Quick learner committed to professional, caring guest services. Offering background in conflict management and superior multitasking skills.
Overview
9
years of professional experience
6
years of post-secondary education
5
Languages
Work History
Le MeridienNew Delhi
Senior Guest Service Associate
04.2017 - Current
Job overview
- Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
- Handled end-of-day reports, drawer balance and night audit.
- Received and distributed incoming mail to hotel departments and guests and handled outgoing mail.
- Managed and double-checked current and projected occupancy statistics.
- Built long-term relationships with guests to guarantee return.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Working with Opera PMS and GXP.
President clinic Nursing HomeNew Delhi
Receptionist
02.2015 - 07.2015
Job overview
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
BHELNew Delhi
HR Process Partner
08.2014 - 12.2014
Job overview
- Distributed employee engagement surveys to identify areas of improvement.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Recruited top talent to maximize profitability.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Education
DTANew Delhi
High School Diploma
03.2010 - 07.2012
IgnouNew Delhi
Bachelor of Arts from Commerce
01.2013 - 03.2016
Skills
[Specialty] guest services
Basic surveillance systems
Guest experiences
Guest accommodations
Reservations management
Guest tracker systems
Reporting capabilities
Flexible and Adaptable
Planning and Coordination
Analytical and Critical Thinking
Written Communication
Brand success
Software
GXP
Interests
Bottle painting and doing home decorating crafts
Reading books
I love reading Novels.
Timeline
Senior Guest Service Associate
Le Meridien
04.2017 - Current
Receptionist
President clinic Nursing Home
02.2015 - 07.2015
HR Process Partner
BHEL
08.2014 - 12.2014
Ignou
Bachelor of Arts from Commerce
01.2013 - 03.2016
DTA
High School Diploma
03.2010 - 07.2012