JAYASHREE M
Chennai
Summary
MBA Graduate with 7+ years in quality assurance, copy editing, and publishing. Demonstrated expertise in root cause analysis, reporting, testing, and escalation management. Proficient in management reporting and analysis using Power Automate and Power BI with VBA Macro, ensuring compliance with quality standards. Recognized for academic excellence and professional achievements, showcasing strong analytical and organizational skills.
Overview
8
8
years of professional experience
Work History
Executive-Quality Improvement specialist
Straive
05.2021 - Current
- Reported contractual metrics to align services with delivery scope and meet SOPs
- Analyzed processes to identify areas for quality improvement initiatives.
- Ensured compliance with monthly KPI presentations and management reports, identifying discrepancies
- Maintained and updated digital content for accuracy and relevance.
- Managed metadata across diverse content types, standardizing daily operations
- Led cross-functional teams to streamline project workflows and enhance collaboration
- Executed tasks including order processing and email correspondence within established turnaround times
- Established relationships with key partners and vendors to ensure successful project outcomes
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Developed strategic initiatives to improve operational efficiency across departments
- Conducted market research and analysis to identify potential business opportunities
Senior Quality controller
Pulsus Health Tech LLP
02.2019 - 04.2021
- Documenting and providing services according to service delivery scope to meet specific KPIs and Automate reports to reduce manual efforts
- Determine query changes and conduct spot checks on all QCs by ensuring completion and accuracy of QCs productivity and activity reports at the end of each day
- Client complaint handling, and implementation of corrective action programs
- Provided production-level reports and Web content management for teams
- Proactively identify and correct errors in existing organisational content such as web pages, e-books, and editorials
- Collaborated with production teams to address quality issues promptly.
Copy Editor
Thomson Digital
08.2017 - 12.2018
- Proofread manuscripts and other forms of copy for general grammatical correctness, proper flow, and sentence layout
- Collaborated with writers and other editors to ensure content quality
- Ensure adherence to brand voice and style guidelines by proofreading and editing content as required according to editorial guidelines such as AP, Chicago style for Elsevier books, etc.
- Pursue professional development independently and as assigned in Content marketing
- Coordinate with fellow team members and provide project updates to the Team Leader
- Conducted thorough fact-checking to verify content reliability and integrity.
Education
Master of Business Administration - Financial Services Management
Anna University
Chennai02-2021
Bachelor of Engineering - Electronics And Communications Engineering
Jerusalem College of Engineering
Chennai08-2013
Skills
- Quality assurance and compliance
- Data analysis and improvement
- Digital content management
- Copy editing and proofreading
- Client and public relations
- Problem solving
- Root cause analysis
- Corrective actions and prevention
- Microsoft Office proficiency
- Programming languages: HTML, LaTeX, VBA, Power BI, C, C
- Project management
- Verbal and written communication
Academic And Professional Achievements
- 01/2023, Received appreciation from Business Unit and Manager at Straive for implementing a Cost optimization method that helped to improve quality and efficiency.
- 01/2020, Honored with the Bravo Award at Pulsus Health Tech LLP for automating analysis reports that helped reduce daily processing time by 3 hours using Macros and Power BI.
- 01/2013, Awarded as the most promising first-year student at Jerusalem College of Engineering with the highest GPA of 8.1 among a batch size of 128.
- 01/2011, Finished second in Sarada Vidyalaya during the 10th Standard Board Examination.
- 01/2015, Achieved first place in a PCB Design & Fabrication workshop conducted by InSystronics Technologies.
- 01/2016, Achieved second place in an embedded robotics workshop conducted by InSystronics Technologies.
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
French
Beginner (A1)
A1
Telugu
Beginner
A1
Hindi
Beginner
A1
Timeline
Executive-Quality Improvement specialist
Straive
05.2021 - Current
Senior Quality controller
Pulsus Health Tech LLP
02.2019 - 04.2021
Copy Editor
Thomson Digital
08.2017 - 12.2018
Master of Business Administration - Financial Services Management
Anna University
Bachelor of Engineering - Electronics And Communications Engineering
Jerusalem College of Engineering