JAYASHREE PRIYADARSANI
IT Project Manager
Bengaluru
Summary
PMP & CSM certified Project Manager with 10+ years of experience in leading IT and Supply Chain projects, ERP application delivery, and cross-functional team management. Proven expertise in end-to-end project execution, stakeholder engagement, and driving change initiatives using both Agile and PMI methodologies. Known for delivering high-impact solutions on time and within scope.
Overview
11
11
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Customer Facing Project Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2024 - Current
- Managed end-to-end planning and delivery of IT projects including transitions, application upgrades with focus on scope, schedule, budget, risks, and outcomes.
- Collaborated with technical support teams for task completion within SLA, led Change & Problem Management, ensuring application performance and incident prevention.
- Utilized JIRA, MS Excel, and PowerPoint for tracking, reporting, resource planning, and process improvement across multiple accounts and change requests.
- Act as a key client contact and ensure their expectations are met and results are delivered and leverage current project management systems.
- Transformed backlog grooming process, increasing productivity by 15% and enhancing prioritization accuracy.
Business Process Resource Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2022 - 12.2024
- Successfully led the Payment Automation Project by integrating i-Mapp with ERP systems, reducing vendor payment TAT by 30%; owned the full project lifecycle from initiation to deployment across multiple initiatives.
- Coordinated cross-functional teams and stakeholder meetings to align on deliverables, milestones, and resource planning; translated technical inputs from SMEs into actionable solutions under aggressive timelines.
- Delivered quality project reports, dashboards, and operational trackers using tools like Power BI and Excel; managed RAID logs, facilitated governance meetings, escalated risks, and measured performance through KPIs and metrics.
Assistant Infra Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
08.2018 - 12.2022
- Supported end-to-end IT hardware infrastructure projects, including deployment, system configuration, troubleshooting, and preventive maintenance of servers, routers, switches, and end-user devices.
- Collaborated with network engineering and cross-functional IT teams to define technical requirements, create rollout plans, manage hardware assets, and ensure seamless implementation across sites.
- Utilized Agile project management practices to manage timelines, resource coordination, risk mitigation, and ensured project delivery met performance, budget, and compliance standards.
- Implemented preventive maintenance schedules and troubleshooting protocols, resulting in a 30% reduction in downtime and improved system reliability.
Project Co-Ordinator
WAPCOS Limited (A Govt. of India Undertaking)
06.2016 - 08.2018
- Provided end-to-end IT application support by resolving 95%+ of incidents and service requests within SLA, ensuring 99.5% application uptime and enhanced user experience across business units.
- Collaborated with cross-functional teams to troubleshoot and resolve critical issues 30% faster, performing RCA and deploying bug fixes, patches, and upgrades that improved system stability by 40%.
- Delivered training and support to over 200 users, improved knowledge base utilization by 25%, and ensured ITIL-compliant service delivery through continuous monitoring and documentation.
Project Co-Ordinator
Tesla Transformers Limited (Project Division)
10.2014 - 06.2016
- Delivered end-to-end IT support services, handling incident tickets, service requests, and change management within defined SLA timelines using tools like Jira and ServiceNow.
- Provided L1/L2 user support across applications and systems, ensuring high availability, minimal downtime, and excellent end-user experience through timely resolution and communication.
- Conducted root cause analysis (RCA) for recurring issues, applied preventive fixes, and coordinated with technical teams for bug resolution, patch deployment, and system performance improvement.
- Maintained ITIL-compliant documentation, monitored application health, generated operational reports, and supported knowledge base updates to drive continuous service improvement.
Education
Bachelor of Engineering - Electrical Engineering
Siksha-O-Anusandhan University
Bhuabaneswar08-2012
Skills
Maximo
Certification
Project Management Professional Certification from PMI Institute
Timeline
Customer Facing Project Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2024 - Current
Business Process Resource Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2022 - 12.2024
Assistant Infra Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
08.2018 - 12.2022
Project Co-Ordinator
WAPCOS Limited (A Govt. of India Undertaking)
06.2016 - 08.2018
Project Co-Ordinator
Tesla Transformers Limited (Project Division)
10.2014 - 06.2016
Bachelor of Engineering - Electrical Engineering
Siksha-O-Anusandhan University
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