Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAYASHREE PRIYADARSANI

IT Project Manager
Bengaluru

Summary

PMP & CSM certified Project Manager with 10+ years of experience in leading IT and Supply Chain projects, ERP application delivery, and cross-functional team management. Proven expertise in end-to-end project execution, stakeholder engagement, and driving change initiatives using both Agile and PMI methodologies. Known for delivering high-impact solutions on time and within scope.

Overview

11
11
years of professional experience
5
5
Certifications
3
3
Languages

Work History

Customer Facing Project Manager

Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2024 - Current
  • Managed end-to-end planning and delivery of IT projects including transitions, application upgrades with focus on scope, schedule, budget, risks, and outcomes.
  • Collaborated with technical support teams for task completion within SLA, led Change & Problem Management, ensuring application performance and incident prevention.
  • Utilized JIRA, MS Excel, and PowerPoint for tracking, reporting, resource planning, and process improvement across multiple accounts and change requests.
  • Act as a key client contact and ensure their expectations are met and results are delivered and leverage current project management systems.
  • Transformed backlog grooming process, increasing productivity by 15% and enhancing prioritization accuracy.

Business Process Resource Manager

Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2022 - 12.2024
  • Successfully led the Payment Automation Project by integrating i-Mapp with ERP systems, reducing vendor payment TAT by 30%; owned the full project lifecycle from initiation to deployment across multiple initiatives.
  • Coordinated cross-functional teams and stakeholder meetings to align on deliverables, milestones, and resource planning; translated technical inputs from SMEs into actionable solutions under aggressive timelines.
  • Delivered quality project reports, dashboards, and operational trackers using tools like Power BI and Excel; managed RAID logs, facilitated governance meetings, escalated risks, and measured performance through KPIs and metrics.


Assistant Infra Manager

Indus Tower LTD (Formerly Bharti Infratel Ltd)
08.2018 - 12.2022
  • Supported end-to-end IT hardware infrastructure projects, including deployment, system configuration, troubleshooting, and preventive maintenance of servers, routers, switches, and end-user devices.
  • Collaborated with network engineering and cross-functional IT teams to define technical requirements, create rollout plans, manage hardware assets, and ensure seamless implementation across sites.
  • Utilized Agile project management practices to manage timelines, resource coordination, risk mitigation, and ensured project delivery met performance, budget, and compliance standards.
  • Implemented preventive maintenance schedules and troubleshooting protocols, resulting in a 30% reduction in downtime and improved system reliability.

Project Co-Ordinator

WAPCOS Limited (A Govt. of India Undertaking)
06.2016 - 08.2018
  • Provided end-to-end IT application support by resolving 95%+ of incidents and service requests within SLA, ensuring 99.5% application uptime and enhanced user experience across business units.
  • Collaborated with cross-functional teams to troubleshoot and resolve critical issues 30% faster, performing RCA and deploying bug fixes, patches, and upgrades that improved system stability by 40%.
  • Delivered training and support to over 200 users, improved knowledge base utilization by 25%, and ensured ITIL-compliant service delivery through continuous monitoring and documentation.


Project Co-Ordinator

Tesla Transformers Limited (Project Division)
10.2014 - 06.2016
  • Delivered end-to-end IT support services, handling incident tickets, service requests, and change management within defined SLA timelines using tools like Jira and ServiceNow.
  • Provided L1/L2 user support across applications and systems, ensuring high availability, minimal downtime, and excellent end-user experience through timely resolution and communication.
  • Conducted root cause analysis (RCA) for recurring issues, applied preventive fixes, and coordinated with technical teams for bug resolution, patch deployment, and system performance improvement.
  • Maintained ITIL-compliant documentation, monitored application health, generated operational reports, and supported knowledge base updates to drive continuous service improvement.

Education

Bachelor of Engineering - Electrical Engineering

Siksha-O-Anusandhan University
Bhuabaneswar
08-2012

Skills

Maximo

Certification

Project Management Professional Certification from PMI Institute

Timeline

Customer Facing Project Manager

Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2024 - Current

Business Process Resource Manager

Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2022 - 12.2024

Assistant Infra Manager

Indus Tower LTD (Formerly Bharti Infratel Ltd)
08.2018 - 12.2022

Project Co-Ordinator

WAPCOS Limited (A Govt. of India Undertaking)
06.2016 - 08.2018

Project Co-Ordinator

Tesla Transformers Limited (Project Division)
10.2014 - 06.2016

Bachelor of Engineering - Electrical Engineering

Siksha-O-Anusandhan University

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JAYASHREE PRIYADARSANIIT Project Manager