JAYASHREE PRIYADARSANI
IT Project Manager
Bengaluru
Summary
PMP & CSM certified Project Manager with 10+ years of experience in leading IT and Supply Chain projects, ERP application delivery, and cross-functional team management. Proven expertise in end-to-end project execution, stakeholder engagement, and driving change initiatives using both Agile and PMI methodologies. Known for delivering high-impact solutions on time and within scope.
Overview
11
11
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Customer Facing Project Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2024 - Current
- Managed end-to-end planning and delivery of IT projects including transitions, application upgrades with focus on scope, schedule, budget, risks, and outcomes.
- Collaborated with technical support teams for task completion within SLA, led Change & Problem Management, ensuring application performance and incident prevention.
- Utilized JIRA, MS Excel, and PowerPoint for tracking, reporting, resource planning, and process improvement across multiple accounts and change requests.
- Act as a key client contact and ensure their expectations are met and results are delivered and leverage current project management systems.
- Transformed backlog grooming process, increasing productivity by 15% and enhancing prioritization accuracy.
Business Process Resource Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2022 - 12.2024
- Successfully led the Payment Automation Project by integrating i-Mapp with ERP systems, reducing vendor payment TAT by 30%; owned the full project lifecycle from initiation to deployment across multiple initiatives.
- Coordinated cross-functional teams and stakeholder meetings to align on deliverables, milestones, and resource planning; translated technical inputs from SMEs into actionable solutions under aggressive timelines.
- Delivered quality project reports, dashboards, and operational trackers using tools like Power BI and Excel; managed RAID logs, facilitated governance meetings, escalated risks, and measured performance through KPIs and metrics.
Assistant Infra Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
08.2018 - 12.2022
- Supported end-to-end IT hardware infrastructure projects, including deployment, system configuration, troubleshooting, and preventive maintenance of servers, routers, switches, and end-user devices.
- Collaborated with network engineering and cross-functional IT teams to define technical requirements, create rollout plans, manage hardware assets, and ensure seamless implementation across sites.
- Utilized Agile project management practices to manage timelines, resource coordination, risk mitigation, and ensured project delivery met performance, budget, and compliance standards.
- Implemented preventive maintenance schedules and troubleshooting protocols, resulting in a 30% reduction in downtime and improved system reliability.
Project Co-Ordinator
WAPCOS Limited (A Govt. of India Undertaking)
06.2016 - 08.2018
- Provided end-to-end IT application support by resolving 95%+ of incidents and service requests within SLA, ensuring 99.5% application uptime and enhanced user experience across business units.
- Collaborated with cross-functional teams to troubleshoot and resolve critical issues 30% faster, performing RCA and deploying bug fixes, patches, and upgrades that improved system stability by 40%.
- Delivered training and support to over 200 users, improved knowledge base utilization by 25%, and ensured ITIL-compliant service delivery through continuous monitoring and documentation.
Project Co-Ordinator
Tesla Transformers Limited (Project Division)
10.2014 - 06.2016
- Delivered end-to-end IT support services, handling incident tickets, service requests, and change management within defined SLA timelines using tools like Jira and ServiceNow.
- Provided L1/L2 user support across applications and systems, ensuring high availability, minimal downtime, and excellent end-user experience through timely resolution and communication.
- Conducted root cause analysis (RCA) for recurring issues, applied preventive fixes, and coordinated with technical teams for bug resolution, patch deployment, and system performance improvement.
- Maintained ITIL-compliant documentation, monitored application health, generated operational reports, and supported knowledge base updates to drive continuous service improvement.
Education
Bachelor of Engineering - Electrical Engineering
Siksha-O-Anusandhan University
Bhuabaneswar08-2012
Skills
Maximo
SQL
JIRA
Servicenow
MS Office 2013
Power BI
Tableau
Click Up
Advanced Excel
Power Point Presentation
SQL
ERP
Certification
Project Management Professional Certification from PMI Institute
Timeline
Customer Facing Project Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2024 - Current
Business Process Resource Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
12.2022 - 12.2024
Assistant Infra Manager
Indus Tower LTD (Formerly Bharti Infratel Ltd)
08.2018 - 12.2022
Project Co-Ordinator
WAPCOS Limited (A Govt. of India Undertaking)
06.2016 - 08.2018
Project Co-Ordinator
Tesla Transformers Limited (Project Division)
10.2014 - 06.2016
Bachelor of Engineering - Electrical Engineering
Siksha-O-Anusandhan University