JAYASHREE RADHAKRISHNAN
Bilingual customer service professional
Chennai
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Summary
Bilingual customer service professional with over three years of experience in the shipping and logistics industry. Excellent reputation for resolving problems and improving customer satisfaction. Experience in handling customer mails, resolving customer issues, inputting orders and processing shipments. Open and clear communication style with good multitasking skills.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Process Expert - Customer Service
Maersk GSC India Pvt. Ltd.
Chennai
06.2018 - 03.2022
- Managed loading, unloading, movement and sorting of containers to keep deliveries on schedule.
- Liaised between warehouse personnel and customer to facilitate logistics and operational needs.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve service complaints through handling more than 80 mails per day.
Trainee Engineer
IVTL (InfoView Technologies) Pvt. Ltd.
Chennai
07.2016 - 03.2017
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Collaborated with development team for testing and release management to achieve high-quality production of client's web pages.
Education
Bachelor of Technology - Information Technology
Saranathan College of Engineering
Trichy04.2016
High School Diploma -
St. Joseph's Anglo Indian Girls' H.S.S.
Trichy03.2012
Skills
- Transportation planning and shipping of containers
- Salesforce CRM
- Online chat and email
- SAP understanding
- Supply Chain Management
- Customer service professional
- Analytical and Critical Thinking
- Excellent Communication
- Problem-Solving
Certification
- IELTS - Overall Band Score - 7.5
- DELF(Diplôme d'études en langue française) - Level B2
- BEC(Business English Certificate) from Cambridge - level B2
- Certified Microsoft Technology Associate
Accomplishments
- Received 'Going the extra mile' award in Maersk for the month of February,2019 for my contribution beyond standard expectations.
- Awarded 'Youth Icon 2015' by ICT Academy,Government of India.
- Awarded 'Top Notcher 2014' by Rotary club of Trichy.
- Participant of multiple technical workshops and seminars in university.
- Have won multiple debate and presentation competitions in university level.
- Passed 'A Certificate' examination in NCC held by Ministry of Defence.
- Dynamic NSS volunteer in school,attended several camps.
- Certified classical music singer.
Timeline
Process Expert - Customer Service
Maersk GSC India Pvt. Ltd.
06.2018 - 03.2022
Trainee Engineer
IVTL (InfoView Technologies) Pvt. Ltd.
07.2016 - 03.2017
Bachelor of Technology - Information Technology
Saranathan College of Engineering
High School Diploma -
St. Joseph's Anglo Indian Girls' H.S.S.
- DELF(Diplôme d'études en langue française) - Level B2
- BEC(Business English Certificate) from Cambridge - level B2
- Certified Microsoft Technology Associate
Hobbies
Enjoys reading fiction and listening to country music.
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