Jayashree S

• Launch,Manage and optimize product listings on various online marketplaces.
• Develop and implement strategies to increase sales and profitability on all marketplaces.
• Monitor and analyze marketplace metrics to identify trends and sales opportunities.
• Liaise with internal departments (such as marketing and sales) to ensure product listings are attractive and competitive.
• Ensure compliance with marketplace policies and regulations, especially in the eCommerce context.
• Provide regular reports on marketplace performance to senior management, highlighting eCommerce-specific metrics.
• Coordinate with inventory teams to ensure adequate product supply for eCommerce platforms.
• Manage any escalations related to marketplace operations, focusing on effective eCommerce issue resolution.
• Launching and optimizing PPC campaigns to improve sales.

• Launch,Manage and optimize product listings on various online marketplaces.
• Develop and implement strategies to increase sales and profitability on all marketplaces.
• Monitor and analyze marketplace metrics to identify trends and sales opportunities.
• Liaise with internal departments (such as marketing and sales) to ensure product listings are attractive and competitive.
• Ensure compliance with marketplace policies and regulations, especially in the eCommerce context.
• Provide regular reports on marketplace performance to senior management, highlighting eCommerce-specific metrics.
• Coordinate with inventory teams to ensure adequate product supply for eCommerce platforms.
• Manage any escalations related to marketplace operations, focusing on effective eCommerce issue resolution.
• Launching and optimizing PPC campaigns to improve sales.

• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
• Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
• Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Led and mentor e-commerce team members(5 members) to develop their skills and achieve company goals.
• Implement efficient processes and procedures to ensure timely and accurate order fulfillment.
• Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
• Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction.
• Report all website bugs/issues and work with developers to find resolutions.
• Manage email deployment to customer database;
• Utilize Google Analytics and other reporting tools to identify areas of opportunity.
• Create, test and deploy promotions and content on sites.
• Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising
• Maintaining our social media presence across all digital channels(Facebook,Instagram,youtube,Pinterest etc)
• Measuring and reporting on the performance of all digital marketing campaigns(Google,Facebook,email,whatsapp etc)
• Plan, execute, and measure experiments and conversion tests.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Overseeing and managing all contests, giveaways, and other digital projects.
• Produce valuable and engaging content for our website and blog that attracts and converts target groups.
• Oversee and approve marketing material, from website banners to hard copy brochures.

• Managed 25 membered technical seller support team.
• Outstanding problem-solving and negotiation skills.
• Developed work schedules to match staffing levels, monitored progress to improve work process efficiency.
• Planned routes to provide most efficient production while also managing labor hours and waste.
• Performed personnel related activities such as hiring, scheduling, performance appraisals.
• Allocating daily jobs and workloads.
• Managing team performance and progress.
• Enforcing all company approved policies and procedures.
• Constantly looking for ways to improve processes.
• Completing team-related paperwork.
• Implementing new initiatives and making sure all staff understand them.
• Managing and monitoring staff attendance.
• Giving prompt and accurate information on individual staff member performance.
• Attending and participating in team meetings with the L3 teams to resolve ongoing issues.
• Ensuring a clean, safe and friendly working environment.
• Handle escalations and provide RCA to dependent teams and give feedback to the consultants.
• Perform RCA s on DSAT cases and come up with suggestions and feedback in order to ensure seller satisfaction.
• Coordinate with the liaison managers in order to receive resolution for any ongoing issues or dependent incidents.
• Drive queue hygiene in order to maintain targets as expected.
• Training the New hires on the process and providing training for the existing employees on the updates.
• Conducting refresher trainings on the basis of performance.
• Conducting PKT for the consultants and team leaders.
• Achievements Received Best performer award for outstanding performance as a Team leader and Trainer.

• Creating and maintaining employee records in PeopleSoft right from New Hire till exit.
• Validating the New hire forms and creating records for the employee in PeopleSoft.
• Validating and updating the records of the employees as per the changes happening in their life cycle.
• Terminating the employee records from PeopleSoft during the exit process.
• Handover to the payroll and tax counter parts to enable timely and accurate payout to the employees.

Quality management

• Perform quality check for the cases processed by the team members and provide feedback if any.
• Identify critical processes and perform random quality audits
• Help the team members to meet their quality metrics in order to ensure that the quality target is met as a team.
• Work on the service issues logged by the client. Perform the root cause analysis and provide feedback and development plan to the team member.

Training and development

• Creating training plan for the newly hired team members and refresher training plans for the existing team members.
• Training the new hire on end to end process.
• Providing refreshers training to the team frequently.
• Coordinating with clients on the knowledge transfer of the new processes, if any.
• Creating LWIs for the new process, getting signed off from the client and training the team on the same.
• Being active part on the discussions about any process changes or updates from the clients.
• Updating the LWIs on the process changes and training the team on the same.
• Coming up with ideas or process changes that would lead to increase in efficiency of the process.
• Evaluating the ideas put across by the team members and liaise the same to the clients.
• Conducting process knowledge test for the team on monthly basis.
• Working with the capability development team for creating training modules.
• Assisting team members on exceptional scenarios.

Operations and reporting

• Performing the work assignment for the team in order to ensure that the TAT is met.
• Creating back up plan so that there is no hindrance due to absenteeism.
• Conducting team huddle on daily basis.
• Being an active part in weekly operations call and daily team call with the internal teams.
• Updating and sharing the Opex reports as per the requirements.
• Updating dash boards and deal boards.

Achievements

• Received "Good Samatarian award" for assisting team on critical scenarios and training the team on few processes.
• Received Numero Uno award for superior performance on targets/ metrics, ownership and delivery against significant challenges.
• Received the "Rising star" award in the SME challenge.
• Certified as a trainer through train the trainer(TTT) program conducted by the organization.
• Attended training on basics of operational excellence and certified on the same.
• Received appreciation email on mentoring skills from Accenture leadership.
• Received Accenture core value cards for stewardship.
• Received Accenture Celebrating performance for various achievements.

• Handling inbound calls from VIP customers in credit card division of Citi bank
• Solving customer queries, explaining product details
• Achieving accuracy, courtesy, average call handling time, zero defects
• Achieving sales target
• Training the new joiners on the process and call handling
• Handling escalation calls in the absence of subject matter expert

• Handled Classes for Biotechnology, Microbiology and Biochemistry departments
• Lab controller for PG Department
• Coordinating with research activities
• Project guide for UG & PG students
• Team member for innovating new method of studies in the department