Jayashree S

Custodian of Cash, Gold, Cheques, Forex instruments, Lockers, Customer deliverables, Account opening, KYC and AML Monitoring.-

Supported by core banking Software- Finware.

 Supervising and Monitoring the Tellers handling Cash Operations -receipts, payments, Sorting and balancing of Cash within the prescribed TAT.  Issuance and cancellation of Demand Drafts/Manager’s Cheque/Correspondence bank DD’s  Handling of Outward Cheques Clearing Operations and returns  Execution on Opening and Closures of Account, Fixed Deposit, Recurring Deposit  Processing the admin related bills/payments charged on servicing the branch  Executing Forex Transactions-FCY currency purchasing, selling, Outward remittance,Fcy dd, Fcy cheque clearings, Forex Plus Card loading.  Handling Gold Transactions- Sale of Gold bars with proper preparation of invoice for sale and delivery Chellan.  Involved in Customer details updation- PAN number, contact nos ,Email id  Maintaining the register for updating Cash Transaction more than Rs.10 lacs  Fortnightly reporting on Suspense A/C, Suspicious transactions, TOD’s and large cash transactions exceeds Rs.10 lacs  Execution of Salary uploads and Gift plus cards loading for corporate companies and partnership firms.

 Execution of RTGS/NEFT at Branch Counters.

 Identifying the high transacting/unprofitable accounts and update the same in weed out portal.  Follow up of Clean Note Policy as per the RBI guidelines  Maintaining day to day Reports and registers- Batch Journal report, Instrument- DD/MC, EOD -Cash in vault and teller box,cash vault ,gold,bulk stock registers  Executing the Customer instructions-change of address, signature, Name, debit card, debit pin, net banking, mobile banking, insta alerts, third party transfer, request on Cheque books, locker SI within the prescribed TAT  Maintenance of Daily Delivery, Destruction and tally register on customer deliverables  Locker maintainence- Reconciliation of Locker numbers on allotted, unallotted and surrendered on monthly basis comparison with locker report and Locker Agreements on allotted. Daily attendance and operating sheets of Allotted lockers  Processing on Stop Payment of Cheques as per the request of Customer  Maintenance of Complaints and suggestion register  Follow up on Hotlisting and retained cards and therefore includes card activation  Issuance of Account Statements,Passbooks, FD confirmation receipts and RD confirmation receipts  Welcome calling done of Welcome Kits delivered to customers on Daily basis- introduction on Bank process and procedures especially on Account maintenance and products .  Sales process includes the Account Opening-Savings,Current,O/D, FD, RD, Credit cards, MF, Insurance etc.,  Generates and Convert leads on Loan Products-Personal loan, home loan, two wheeler loan, auto loan, gold loan etc.,  Ensuring prompt Customer service on complaints, process on instructions, products knowledge within the prescribed TAT.

All these banking operations are carried out with proper follow of Circulars, Maintenance of Registers and day to day Reports.

Responsible for Credit card debt collections by random calling through Dialer System  Appointments are fixed with the customer for collecting the amount and recorded under my tele id on daily collection  TAT maintained for conversation on the payment for each Customer and updation on the followup calls  Daily appointments are updated in the Appointment Schedule sheet  Reports are generated automatically on daily basis and reviewed under my teleid on amount collected and the TAT maintained on calls.

Responsible for Company Domains registration (New and Renewal)  Followsup’s on company payments for the mainteneance of their websites and domains  Co-ordinating with the clients on the updation of their websites like hosting,web design upgradation.  Handling a variety of customer queries and issues related to mail server maintenance,new mail id creation and space allotment of mailids  Serving as a key statistical resource. Initiate product and process improvements through the implementation and analysis of Marketing experiments and capability studies.  Submission of Monthly Reports on the services provided to Customers in general.

Marketing the Personal Loans by Tele-calling to customers.  Fixing the appointment with the customer for the collection of loan documentation.  Follow up on the loan processing once all the docs collected  Reports are monitored on daily basis on the loan disbursement to the customers on the appointment fixed.  Follow-up of clients on Monthly basis for TOP up loan and references  Maintaining the Database of the clients.  Submission of Monthly reports on loan processed to the Clients