JAYASHREE V
Chennai,MH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Manager
HDB Financial Services Pvt Ltd (HDFC BANK)
2021.09 - 2023.01
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Executive - Customer Executive
Bigtree Entertainment Pvt Ltd. (Bookmyshow)
2019.11 - 2020.05
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Provided prompt resolution of technical issues faced by customers through clear explanation of troubleshooting steps or arranging relevant interventions from specialized teams.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
Executive Trainee (Dealer)
Geojit Financial Services Limited
2017.08 - 2018.03
- Developed comprehensive knowledge of various equity products to address diverse client needs.
- Delivered exceptional customer service by addressing inquiries promptly and resolving issues efficiently, leading to increased client retention rates.
- Discussed financial options with clients and provided informed suggestions.
Business Associate
Vertex Customer Solution India Pvt Ltd
2017.02 - 2017.07
- Provided personalized support to customers by understanding their unique needs and preferences.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Met customer call guidelines for service levels, handle time and productivity.
Education
B.E (CSE) - Computer Science
DMI College of Engineering
Chennai, India05.2015
HSS -
NSN Matriculation Higher Secondary School
Chennai, India04.2011
SSLC -
St.Theresa Higher Secondary School
Chennai, India04.2009
Skills
- Customer Relationship Management (CRM) systems
- Financial literacy
- Analytical skills
- MS Office
- C, C++
Qualities And Soft Skills
- Self confidence
- Good communication skills
- Focused, Determined and Dedicated to work
- Team Player
- Adaptable and Quick Learner
Projects
Networking, QOS based routing in cognitive radio based mesh networks. It is designed to reduce time consuming and data loss in nodes.
Certification
- Networking Protocols by sans bound Networking Pvt. Ltd.
- Certificate in Web Component Development Using JAVA Technologies
Languages
English
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Disclaimer
I hereby declare that all particulars filled in my resume are true to the best of my knowledge and belief
Timeline
Relationship Manager
HDB Financial Services Pvt Ltd (HDFC BANK)
2021.09 - 2023.01
Executive - Customer Executive
Bigtree Entertainment Pvt Ltd. (Bookmyshow)
2019.11 - 2020.05
Executive Trainee (Dealer)
Geojit Financial Services Limited
2017.08 - 2018.03
Business Associate
Vertex Customer Solution India Pvt Ltd
2017.02 - 2017.07
B.E (CSE) - Computer Science
DMI College of Engineering
HSS -
NSN Matriculation Higher Secondary School
SSLC -
St.Theresa Higher Secondary School
- Networking Protocols by sans bound Networking Pvt. Ltd.
- Certificate in Web Component Development Using JAVA Technologies
Similar Profiles
RITESH TIWARIRITESH TIWARI
Branch Manager at HDFC BANK LTDBranch Manager at HDFC BANK LTD
Akshay Kashinath BhekareAkshay Kashinath Bhekare
Virtual Relationship Manager at IDFC FIRST BANK LTDVirtual Relationship Manager at IDFC FIRST BANK LTD
KM VINEETAKM VINEETA
SENIOR TELECALLING OFFICER at HDB Financial Services, HDFC BankSENIOR TELECALLING OFFICER at HDB Financial Services, HDFC Bank