Summary
Overview
Work History
Education
Skills
Qualities And Soft Skills
Projects
Certification
Languages
Disclaimer
Timeline
Generic

JAYASHREE V

Chennai,MH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Relationship Manager

HDB Financial Services Pvt Ltd (HDFC BANK)
09.2021 - 01.2023
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Executive - Customer Executive

Bigtree Entertainment Pvt Ltd. (Bookmyshow)
11.2019 - 05.2020
  • Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
  • Acted as main point of contact for logging customer issues and resolving technical problems.
  • Provided prompt resolution of technical issues faced by customers through clear explanation of troubleshooting steps or arranging relevant interventions from specialized teams.
  • Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.

Executive Trainee (Dealer)

Geojit Financial Services Limited
08.2017 - 03.2018
  • Developed comprehensive knowledge of various equity products to address diverse client needs.
  • Delivered exceptional customer service by addressing inquiries promptly and resolving issues efficiently, leading to increased client retention rates.
  • Discussed financial options with clients and provided informed suggestions.

Business Associate

Vertex Customer Solution India Pvt Ltd
02.2017 - 07.2017
  • Provided personalized support to customers by understanding their unique needs and preferences.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

B.E (CSE) - Computer Science

DMI College of Engineering
Chennai, India
05.2015

HSS -

NSN Matriculation Higher Secondary School
Chennai, India
04.2011

SSLC -

St.Theresa Higher Secondary School
Chennai, India
04.2009

Skills

  • Customer Relationship Management (CRM) systems
  • Financial literacy
  • Analytical skills
  • MS Office
  • C, C

Qualities And Soft Skills

  • Self confidence
  • Good communication skills
  • Focused, Determined and Dedicated to work
  • Team Player
  • Adaptable and Quick Learner

Projects

Networking, QOS based routing in cognitive radio based mesh networks. It is designed to reduce time consuming and data loss in nodes.

Certification

  • Networking Protocols by sans bound Networking Pvt. Ltd.
  • Certificate in Web Component Development Using JAVA Technologies

Languages

English
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Tamil
Upper intermediate (B2)

Disclaimer

I hereby declare that all particulars filled in my resume are true to the best of my knowledge and belief

Timeline

Relationship Manager

HDB Financial Services Pvt Ltd (HDFC BANK)
09.2021 - 01.2023

Executive - Customer Executive

Bigtree Entertainment Pvt Ltd. (Bookmyshow)
11.2019 - 05.2020

Executive Trainee (Dealer)

Geojit Financial Services Limited
08.2017 - 03.2018

Business Associate

Vertex Customer Solution India Pvt Ltd
02.2017 - 07.2017

B.E (CSE) - Computer Science

DMI College of Engineering

HSS -

NSN Matriculation Higher Secondary School

SSLC -

St.Theresa Higher Secondary School
  • Networking Protocols by sans bound Networking Pvt. Ltd.
  • Certificate in Web Component Development Using JAVA Technologies
JAYASHREE V