Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Manager
HDB Financial Services Pvt Ltd (HDFC BANK)
09.2021 - 01.2023
Built and maintained relationships with new and existing clients while providing high level of expertise.
Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Executive - Customer Executive
Bigtree Entertainment Pvt Ltd. (Bookmyshow)
11.2019 - 05.2020
Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
Acted as main point of contact for logging customer issues and resolving technical problems.
Provided prompt resolution of technical issues faced by customers through clear explanation of troubleshooting steps or arranging relevant interventions from specialized teams.
Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
Executive Trainee (Dealer)
Geojit Financial Services Limited
08.2017 - 03.2018
Developed comprehensive knowledge of various equity products to address diverse client needs.
Delivered exceptional customer service by addressing inquiries promptly and resolving issues efficiently, leading to increased client retention rates.
Discussed financial options with clients and provided informed suggestions.
Business Associate
Vertex Customer Solution India Pvt Ltd
02.2017 - 07.2017
Provided personalized support to customers by understanding their unique needs and preferences.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Met customer call guidelines for service levels, handle time and productivity.
Education
B.E (CSE) - Computer Science
DMI College of Engineering
Chennai, India
05.2015
HSS -
NSN Matriculation Higher Secondary School
Chennai, India
04.2011
SSLC -
St.Theresa Higher Secondary School
Chennai, India
04.2009
Skills
Customer Relationship Management (CRM) systems
Financial literacy
Analytical skills
MS Office
C, C
Qualities And Soft Skills
Self confidence
Good communication skills
Focused, Determined and Dedicated to work
Team Player
Adaptable and Quick Learner
Projects
Networking, QOS based routing in cognitive radio based mesh networks. It is designed to reduce time consuming and data loss in nodes.
Certification
Networking Protocols by sans bound Networking Pvt. Ltd.
Certificate in Web Component Development Using JAVA Technologies
Languages
English
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Disclaimer
I hereby declare that all particulars filled in my resume are true to the best of my knowledge and belief
Timeline
Relationship Manager
HDB Financial Services Pvt Ltd (HDFC BANK)
09.2021 - 01.2023
Executive - Customer Executive
Bigtree Entertainment Pvt Ltd. (Bookmyshow)
11.2019 - 05.2020
Executive Trainee (Dealer)
Geojit Financial Services Limited
08.2017 - 03.2018
Business Associate
Vertex Customer Solution India Pvt Ltd
02.2017 - 07.2017
B.E (CSE) - Computer Science
DMI College of Engineering
HSS -
NSN Matriculation Higher Secondary School
SSLC -
St.Theresa Higher Secondary School
Networking Protocols by sans bound Networking Pvt. Ltd.
Certificate in Web Component Development Using JAVA Technologies
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