Application Tracking Systems
Jayashree Vasudevan
HR Generalist and HR Business Partner (HRBP)
Chennai,TN
Summary
Dynamic and results-driven professional with over 7 years of experience in customer support, social media management, escalation and team coordination. Proven expertise in mentoring teams, managing escalations, conducting training sessions, and fostering positive client interactions. Actively seeking opportunities in Human Resources Generalist and HR Business Partner (HRBP) roles, leveraging a robust foundation in communication, process improvement, and people management to facilitate a seamless transition into HR functions. Committed to driving organizational success through effective talent management and strategic HR initiatives.
Overview
7
7
years of professional experience
3
3
Certificates
Work History
Subject Matter Expert (Customer Delight)
Zomato Limited
Bangalore , Karnataka
02.2023 - 08.2023
- Handled customer interactions across social media platforms, including Twitter, Instagram, and Facebook.
- Acted as Language Point-of-Contact (POC) for the team.
- Investigated customer issues and coordinated with internal teams for resolution.
- Led initiatives to improve social media processes and enhance user experience.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Senior Process Associate
Aegis Customer Support Services Pvt Ltd
Bangalore , Karnataka
07.2021 - 08.2022
- Resolved issues efficiently via social media and email correspondence.
- Guided new employees through customer support protocols.
- Addressed complex issues as a language expert.
- Enhanced processes by providing structured feedback.
- Completed assignments while working off-site.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Senior Process Associate
Infosys BPM Ltd.
Bangalore, Karnataka
11.2019 - 05.2021
- Facilitated inbound support for credit card services at a UK-based financial institution.
- Trained and supported new agents; participated in the process of documentation and escalation handling.
- Collaborated with team leaders for meeting preparation and workflow enhancements.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Senior Credit Practitioner
IBM Daksh
Bangalore , Karnataka
06.2011 - 07.2014
- Focused on quality and compliance while delivering inbound and outbound customer support.
- Supported agent development with tailored process insights.
- Facilitated communication between clients and team managers for efficient operations.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
Education
HR Generalist And HRBP - Human Resources Management
Protouch
Gurgaon 07.2025
Bachelor of Arts - Psychology, Journalism and Communicative English
St. Anne's Girls Degree College for Women
Bengaluru05.2011
Skills
Employee Relations & Support
Training & Development
Performance Feedback & Mentoring
Conflict Resolution and Onboarding Support
HR Policies & Procedures
POSH (Prevention of Sexual Harassment)
Talent Acquisition
Payroll Compensation and Strategic HR
Client & Stakeholder Communication
Social Media & Digital Interaction
Multilingual Communication (English, Hindi, Telugu, Tamil, Kannada)
Training and mentoring
Strategic thinking and Time management abilities
Creative solutions and Adaptability
Certification
Completed HR Generalist & HRBP Training – 2025
Software
Zimyo
Workday
Timeline
Completed HR Generalist & HRBP Training – 2025
07-2025
Subject Matter Expert (Customer Delight)
Zomato Limited
02.2023 - 08.2023
Senior Process Associate
Aegis Customer Support Services Pvt Ltd
07.2021 - 08.2022
Senior Process Associate
Infosys BPM Ltd.
11.2019 - 05.2021
Senior Credit Practitioner
IBM Daksh
06.2011 - 07.2014
HR Generalist And HRBP - Human Resources Management
Protouch
Bachelor of Arts - Psychology, Journalism and Communicative English
St. Anne's Girls Degree College for Women