Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
BusinessAnalyst

Jayashree Vasudevan

HR Generalist and HR Business Partner (HRBP)
Chennai,TN

Summary

Dynamic and results-driven professional with over 7 years of experience in customer support, social media management, escalation and team coordination. Proven expertise in mentoring teams, managing escalations, conducting training sessions, and fostering positive client interactions. Actively seeking opportunities in Human Resources Generalist and HR Business Partner (HRBP) roles, leveraging a robust foundation in communication, process improvement, and people management to facilitate a seamless transition into HR functions. Committed to driving organizational success through effective talent management and strategic HR initiatives.

Overview

7
7
years of professional experience
3
3
Certificates

Work History

Subject Matter Expert (Customer Delight)

Zomato Limited
Bangalore , Karnataka
02.2023 - 08.2023
  • Handled customer interactions across social media platforms, including Twitter, Instagram, and Facebook.
  • Acted as Language Point-of-Contact (POC) for the team.
  • Investigated customer issues and coordinated with internal teams for resolution.
  • Led initiatives to improve social media processes and enhance user experience.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.

Senior Process Associate

Aegis Customer Support Services Pvt Ltd
Bangalore , Karnataka
07.2021 - 08.2022
  • Resolved issues efficiently via social media and email correspondence.
  • Guided new employees through customer support protocols.
  • Addressed complex issues as a language expert.
  • Enhanced processes by providing structured feedback.
  • Completed assignments while working off-site.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.

Senior Process Associate

Infosys BPM Ltd.
Bangalore, Karnataka
11.2019 - 05.2021
  • Facilitated inbound support for credit card services at a UK-based financial institution.
  • Trained and supported new agents; participated in the process of documentation and escalation handling.
  • Collaborated with team leaders for meeting preparation and workflow enhancements.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.

Senior Credit Practitioner

IBM Daksh
Bangalore , Karnataka
06.2011 - 07.2014
  • Focused on quality and compliance while delivering inbound and outbound customer support.
  • Supported agent development with tailored process insights.
  • Facilitated communication between clients and team managers for efficient operations.
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.

Education

HR Generalist And HRBP - Human Resources Management

Protouch
Gurgaon
07.2025

Bachelor of Arts - Psychology, Journalism and Communicative English

St. Anne's Girls Degree College for Women
Bengaluru
05.2011

Skills

Employee Relations & Support

Certification

Completed HR Generalist & HRBP Training – 2025

Software

Application Tracking Systems

Zimyo

Workday

Timeline

Completed HR Generalist & HRBP Training – 2025

07-2025

Subject Matter Expert (Customer Delight)

Zomato Limited
02.2023 - 08.2023

Senior Process Associate

Aegis Customer Support Services Pvt Ltd
07.2021 - 08.2022

Senior Process Associate

Infosys BPM Ltd.
11.2019 - 05.2021

Senior Credit Practitioner

IBM Daksh
06.2011 - 07.2014

HR Generalist And HRBP - Human Resources Management

Protouch

Bachelor of Arts - Psychology, Journalism and Communicative English

St. Anne's Girls Degree College for Women

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Jayashree VasudevanHR Generalist and HR Business Partner (HRBP)