Jayashree Vijay kumar
MANAGING DIRECTOR
Airoli
Summary
With 21 years of experience, I have developed a strong background in Customer Service, Marketing, Market Research, Business Development, Proposal Creation, Contract Negotiations, Project Management Coordination, and Finance. My extensive expertise includes building relationships with customers, vendors, and distributors, as well as leading sales and marketing teams. Additionally, I am proficient in Microsoft Office, enabling me to create crisp and professional presentations.
Overview
22
22
years of professional experience
1
1
Language
Work History
Head Business Development
XTERIA
1 2012 - Current
- Building relationships with customers, vendors, and distributors, as well as sales and marketing teams
- Marketing for new projects, creating Scope of Works and quotations
- Researching company offerings, studying work orders, negotiating, and finalizing deals
- Playing a key role in project management and coordination for esteemed clients
- Preparing all documentation and presentations required for marketing
- Researching emerging trends and recommending new company offerings to satisfy clients’ needs
- Handling all projects in Hyderabad due to familiarity with the area and language proficiency.
Customer Service Executive
ORANGE
08.2005 - 03.2006
- Meeting sales targets
- Managing transactions with customers using cash registers
- Scanning goods and ensuring pricing accuracy
- Collecting payments in cash or credit
- Issuing receipts, refunds, change, or tickets
- Cross-selling products and introducing new ones
- Resolving customer complaints, providing guidance, and relevant information
- Tracking transactions on balance sheets and reporting discrepancies.
Technical Support Associate
WIPRO SPECTRAMIND
12.2002 - 03.2005
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly identify and resolve problems
- Replacing or repairing necessary parts
- Managing multiple cases simultaneously
- Conducting electrical safety checks on equipment
- Providing timely and accurate customer feedback
- Following up with clients to ensure problem resolution.
Education
Skills
Proficient in Microsoft Office for creating crisp presentations
Additional Information
Comfortable with traveling or relocating.
Personal Information
- Date of Birth: 09/22/77
- Nationality: Indian
Timeline
Customer Service Executive
ORANGE
08.2005 - 03.2006
Technical Support Associate
WIPRO SPECTRAMIND
12.2002 - 03.2005
Head Business Development
XTERIA
1 2012 - Current
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