Dynamic Senior Operations Management and Service Delivery Manager with over 13 years of experience in the Financial Services industry, specializing in credit for High and Ultra-High Net-Worth (UHNW) clients. Expertise in risk management, process optimization, and strategic planning, driving business excellence through continuous improvement initiatives. Holds W30/B1 credit approval authority with a Maximum Exposure Amount (MEA) of USD 50M. Skilled in leading and developing high-performing teams, establishing service standards, and thriving in fast-paced, high-pressure environments to meet and exceed organizational objectives.
Collaborated closely with credit risk managers, overseeing the comprehensive loan provision process for clients (HNW) and Ultra-High-Net-Worth (UHNW) clients across Asia and EMEA.
Key Responsibilities:· Credit & Underwriting: Underwrite and structure Security-Based Lending (SBL), Term Loans, and derivative credit facilities secured by marketable securities (e.g., Equities, Mutual Funds, Private Equity), performing Loss Given Default (LGD) analysis to mitigate credit risk.
· Team Leadership & Management: Led an 08-member cross-regional team (Asia & EMEA) responsible for the full loan provision and renewal lifecycle. Successfully migrated the EMEA France Annual Review process from an onshore partner to India, enhancing operational efficiency.
· Portfolio Management & Operations: Oversee all aspects of daily portfolio management, including facility maturities, annual client reviews, temporary extensions, and collateral management. Coordinated with global partners on volume forecasting, capacity planning, and operational improvements.
· Stakeholder Collaboration & Due Diligence: Fostered cross-functional collaboration with Credit Risk Managers, Capital Advisors, and Bankers to accurately capture credit terms and conditions. Conducted in-depth client due diligence (KYC, AML risk, Jurisdiction risk) for various entities (PHC, LLC, Trust).
· Quality & Change Management: Oversaw quality control across Asia and EMEA regions, improving the quality score from 90% to 99% through targeted calibration. Led change management by developing BRDs, SOPs, KPIs, and KRIs to drive continuous improvement.
Process excellence Award, Team Excellence Award, Process Impact Award