Jayasimha HN

Experienced Technical Program Manager with over 16+ years of overall IT experience practicing Agile, Waterfall and Hybrid models. Strategic leader who consistently delivers projects on time by creating efficient business processes, Data Analytics, innovative practices and collaborative work environments.

• Successfully completed transition from Netherlands to India
• Recipient of VP CIO Award for being part of project team in SAP project delivery for saving 6 million dollars for company
• Directed 3 simultaneous projects to boost business opportunities.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
• Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
• Designed infrastructure solutions to resolve business issues and improve delivery processes.
• Maintained tight production timetables and quality standards to give audiences exceptional offerings.
• Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
• Interacted with customers and clients to identify business needs and requirements.
• Administered $100 K budget and tracked expenses.
• Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
• Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.
• Managed 3 senior-level technical project managers in creating solutions for divisional customers.

AREAS OF EXPERTISE

• Project/Program/PMO.
• Waterfall, Agile & Hybrid practices,
• Experience in managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Planning, Tracking & Reviewing, and Process Management,
• Driving programs through SDLC, PDLC and Operations in startup environment using Agile Ceremonies.
• PRD reviews, Feature Prioritization, Scoping, Resource management, Scheduling, Milestone tracking,
• Communication of roadmap, upcoming changes, Value propositions to leadership team.
• Program Strategy aligning, Planning and Monitoring/Control,
• Track and create RCA for Program delays, Production issues, and critical path missed,
• Forecast & Resource management,
• Analysis & Decision-Making, Conflict Management.

• Successfully completed transition from US to India
• Recipient of appreciations from CIO & Vice President
• Project:
• Technology Support Operations - Application/Production Support
• Description – Provide first & second level support to multiple applications related to fraud banking, decision making and credit scores
• Working closely with Development teams for new release deployments on production and other environments
• Working on user administration tasks of SVN, setting up of different clients on MS-ACCESS database for generating scores for clients through transactions
• Generation of monthly scoring reports using MS SQL Server & Business Objects XI R2
• Provide leadership to the team and liaise between L1 & L2 teams to ensure compliance to delivery schedules and other SLA parameters
• Maximize customer satisfaction through high quality support delivery; participate in management meetings on process improvements to minimize support request/incidents volumes received by support team
• Conduct one to one meeting with the direct reports on a regular basis (fortnightly basis), set short term goals and allot small projects for them and follow up till it completes
• Conduct review meetings with the direct reports twice a year
• Conduct a weekly team meeting to discuss the concerns of the team and individuals, to discuss the new learning’s of the team, to discuss all the improvements suggested by the team and to discuss all the new process updates
• Conduct trainings on applications to L1 team
• Always work on improvements in process and give priority to automation
• Actively work on problem management towards reducing the major incidents and outages
• Tools used – MS SQL Server, Active Batch, Business Objects XI R3, ServiceNow, Autosys (Job scheduling tool)
• Operating System Used – Redhat Linux, Solaris & Windows 2008 Server

• Recipient of appreciations and spot award from client
• Project:
• Investment Banking Project (Client Management Information System) for a leading Investment Bank UBS (Aug 2009 to Nov 2012 at Singapore & Bangalore):
  
  Description - The application caters to the internal employees of the bank with latest Business Object Reports apart from on boarding of clients through one of the application suites.
   Involved in creation & scheduling of business objects reports, analysis & fixing of various job failures in UNIX environment.
   Ensure availability of ad-hoc reports using Oracle and Sybase databases apart from supporting front-end applications.
   Provide leadership to the team, report to the manager & stakeholders and liaise between L1 & L2 teams to ensure compliance to delivery schedules and other SLA parameters.
   Maximize customer satisfaction through high quality delivery support; participate in management meetings on process improvements to minimize call volumes received by the support team.
   Technology/Tools used - Toad, DB Artisan, Business Objects XI R3 & Remedy on Oracle 10g, Sybase, Solaris 9, AIX and Autosys (Job scheduling tool)

• Description - The application caters to the internal employees of the bank with latest Business Object Reports apart from on boarding of clients through one of the application suites
• Involved in creation & scheduling of business objects reports, analysis & fixing of various job failures in UNIX environment
• Ensure availability of ad-hoc reports using Oracle and Sybase databases apart from supporting front-end applications
• Provide leadership to the team, report to the manager & stakeholders and liaise between L1 & L2 teams to ensure compliance to delivery schedules and other SLA parameters
• Maximize customer satisfaction through high quality delivery support; participate in management meetings on process improvements to minimize call volumes received by the support team
• Technology/Tools used - Toad, DB Artisan, Business Objects XI R3 & Remedy on Oracle 10g, Sybase, Solaris 9, AIX and Autosys (Job scheduling tool)

• • Winner of 4 eAwards for resolution of issues within SLA and for being recognized as the best performer in the team in HP.
  • Participated in Data Center Consolidation project as Technical Deep Support person in 2007.
  
  Projects:
   Global Product & Pricing System (GPSy) for Pricing analysts worldwide (Internal HP employees) (Jul 2007 - Aug 2009):
  Description - Support a Pricing application which is used world wide in HP.
   Deep Support Specialist accountable for delivery of high quality service; prepared call metrics on monthly basis and analyzed major drivers.
   Coordinated between L1 & L2 support and application leads to ensure smooth functioning of operations; participated in management meetings on process improvements to minimize call volumes received by the support team.
   Ensured smooth & high quality transition to production besides managing release processes; functioned as deep support and escalation point of contact for the tier1/2 level support teams.
   Involved in technical support planning & coordinating with global virtual teams; ensured resolution of recurring issues and focused on change management for raising RFC’s involving code changes / enhancements and bug fixes.
   Updated application knowledge post each release aimed at providing high quality delivery support; ensured compliance to ITIL guidelines pertaining to incident & problem management activities.
   Consolidated data center activities; performed system (DBA) level password resets and account unlocking for the system accounts. Involved in SOX audit activities for the application.
   Technology/Tools used - Toad & Putty on Oracle 10g / HP UX - 11i and Java (Frontend).
  
   Syrius & Pepito for Personal Systems Group (PSG) of EMEA region and APJ region (Internal HP employees) (Jul 2006 - Jul 2007):
  Description - PEPITO & SYRIUS are tools developed by HP to automate Pricing. It is a web-based tool that can be accessed through HP’s Intranet. These tools have centralized servers which are located in Germany & Singapore respectively. They cater to the requirements of the pricing analysts in EMEA & APJ regions as it was specially developed for country based pricing for the region.
   Support Analyst accountable for acquiring functional knowledge of the application, extracting & providing reports from database (MS SQL SERVER 2005) to the business users.
   Updated & deleted business specific data based on user requests besides providing accessibility to the users.
   Coordinated with the development team for manual testing of new release of PEPITO application; wrote test cases in Quality Center and ensured reviews by peers, development team & business analysts.
   Executed functional & system test cases; analyzed & logged bugs in the defect tracking system; ensured communication of test execution reports and assisted the client in setting up & conducting tests in the environment.
   Technology/Tools used - Toad & Putty on Oracle 10g / HP UX - 11i and Java (Frontend) & HPSC

• Winner of 4 eAwards for resolution of issues within SLA and for being recognized as the best performer in the team in HP
• Participated in Data Center Consolidation project as Technical Deep Support person in 2007
• Global Product & Pricing System (GPSy) for Pricing analysts worldwide (Internal HP employees

• Support Specialist accountable for delivery of high quality service; prepared call metrics on monthly basis and analyzed major drivers
• Coordinated between L1 & L2 support and application leads to ensure smooth functioning of operations; participated in management meetings on process improvements to minimize call volumes received by support team
• Ensured smooth & high quality transition to production besides managing release processes; functioned as deep support and escalation point of contact for tier1/2 level support teams
• Involved in technical support planning & coordinating with global virtual teams; ensured resolution of recurring issues and focused on change management for raising RFC’s involving code changes / enhancements and bug fixes
• Updated application knowledge post each release aimed at providing high quality delivery support; ensured compliance to ITIL guidelines pertaining to incident & problem management activities
• Consolidated data center activities; performed system (DBA) level password resets and account unlocking for system accounts
• Involved in SOX audit activities for the application
• Technology/Tools used - Toad & Putty on Oracle 10g / HP UX - 11i and Java (Frontend)
• Syrius & Pepito for Personal Systems Group (PSG) of EMEA region and APJ region (Internal HP employees, Description - PEPITO & SYRIUS are tools developed by HP to automate Pricing
• It is a web-based tool that can be accessed through HP’s Intranet
• These tools have centralized servers which are located in Germany & Singapore respectively
• They cater to requirements of pricing analysts in EMEA & APJ regions as it was specially developed for country based pricing for the region
• Support Analyst accountable for acquiring functional knowledge of the application, extracting & providing reports from database (MS SQL SERVER 2005) to the business users
• Updated & deleted business specific data based on user requests besides providing accessibility to the users
• Coordinated with development team for manual testing of new release of PEPITO application; wrote test cases in Quality Center and ensured reviews by peers, development team & business analysts
• Executed functional & system test cases; analyzed & logged bugs in defect tracking system; ensured communication of test execution reports and assisted the client in setting up & conducting tests in the environment
• Technology/Tools used - Toad & Putty on Oracle 10g / HP UX - 11i and Java (Frontend) & HPSC

• Recipient of IBM Bravo Award as the best support person
• Project:
• For Internal