JAYASOORAJ JOHNSON
Summary
To seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Leadership, logistical and social skills. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Manager
Prince of Peace Transports
02.2008 - Current
- Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with transport Regional Transport Office requirements
- Monitor operations to ensure that staff members comply with administrative procedures, safety rules, and government regulations
- Negotiating with suppliers for competitive prices of spare parts
- Negotiating of contract terms and conditions, setting up contracts with travel meditators
- Record accurate vehicle mileages essential for smooth performance
- Ensuring that all operations are carried out in accordance with Regional Transport Office regulations
- Managing Tour Booking and acquiring permits from the Regional Transport Office
- Minimizing disruption, breakdowns of vehicles
- Arranging vehicle maintenance, Fitness Certificate, Tax payments and organizing vehicle replacements
- Managed 20+ employees by supervising daily tasks
- Filing Taxes to the Auditor and maintaining the Profit and loss, Balance sheet for the company.
Customer/Technical Expert
Dell India
03.2007 - 01.2008
- Assisting consumers in configuring their wireless Routers, Printers and Mobile Broadband Express cards
- Handling escalated calls and supervisor calls
- Assisting consumers with Hardware Troubleshooting on Portable, desktop computers
- Assisting consumers with Software Troubleshooting on Windows XP, Vista
- Responsible for providing technical support across Dell product lines
- Assisting consumers with deployment of network security products like firewall
- Providing technical solutions and workarounds for end users
- Owning consumer issues from beginning till resolution and assisting consumers by diagnosing problems, providing resolutions for technical and service issues
- Advising and educating customers within procedural guidelines to ensure a complete solution to their technical or service questions
- Delivering a positive consumer experience according to Dell standards.
Customer/Technical Associate
HCL Technologies BPO Services
10.2005 - 11.2006
- Inbound calling - Giving technical assistance to the customers in the US regarding their internet service
- Providing hardware, software, network problem diagnosis and resolution for consumers
- Coordinating, managing relationships with vendors, support staff that provide hardware, software and network problem resolutions
- Using the Incident Management System to document, manage problems and provide solutions
- Supporting teams and conducting follow ups until closure of technical cases
- Perform user account management activities.
Customer Support Officer
Allsec Technologies
12.2004 - 09.2005
- Involved in both Inbound and Outbound Calling
- Outbound calling- Marketing of Credit cards to prequalified customers in the US
- Inbound calling - Queries regarding credit cards, processing applications for credit cards and cancellation processes.
Graduate Apprentice Trainee
Kingsway Architects and Consultants
07.2002 - 09.2004
- Technical advice and guidance for deployment engineers
- Fault report generation-Defect prevention and inspection
- Quality assurance of electrical circuits and component.
Education
Master of Science (Project Management) -
University of Greenwich
London, United Kingdom01.2012
Bachelor of Engineering (E.E.E) -
A.T.College of Engineering
Villupuram, University of Madras01.2002
Skills
- Microsoft Office Applications, Tally ERP 9 64
- Troubleshooting devices like Routers, Modems, Laptops and Desktops
- Operations Management
- Expense Tracking
- Financial Management
- Business Administration
- Sales management
- Project Management
- Customer Relationship Management (CRM)
Timeline
Manager
Prince of Peace Transports
02.2008 - Current
Customer/Technical Expert
Dell India
03.2007 - 01.2008
Customer/Technical Associate
HCL Technologies BPO Services
10.2005 - 11.2006
Customer Support Officer
Allsec Technologies
12.2004 - 09.2005
Graduate Apprentice Trainee
Kingsway Architects and Consultants
07.2002 - 09.2004
Master of Science (Project Management) -
University of Greenwich
Bachelor of Engineering (E.E.E) -
A.T.College of Engineering
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