Summary
Overview
Work History
Education
Skills
Timeline
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Jayasoorya M R

Team Leader
Kothamangalam

Summary

Mullanakudiyil H

Pallarimangalam p o

Pidavoor

Kothamanagalam

686671

Ernakulam

Kerala


Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

3
3
years of professional experience
5
5
Languages

Work History

Team Leader

SBI Card
12.2023 - Current
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Associate in Trans Processing

Sutherland
07.2023 - 12.2023
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.
  • Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.

Collection Associate

L&T Finance
08.2021 - 05.2022
  • Developed strong working relationships with credit bureaus, contributing to improved reporting accuracy and streamlined dispute resolution processes.
  • Utilized advanced knowledge of industry regulations to ensure compliance during all collection efforts.
  • Provided exceptional customer service to both internal and external clients, upholding the company''s reputation for professionalism and integrity.
  • Reduced delinquency rates with proactive account monitoring and timely interventions.

Education

Bachelor of Arts - English Language And Literature

Sree Narayana Guru College Of Arts And Science
Paingottor,Kothamanagalam
04.2001 -

Skills

Complaint resolution

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Timeline

Team Leader

SBI Card
12.2023 - Current

Associate in Trans Processing

Sutherland
07.2023 - 12.2023

Collection Associate

L&T Finance
08.2021 - 05.2022

Bachelor of Arts - English Language And Literature

Sree Narayana Guru College Of Arts And Science
04.2001 -

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Jayasoorya M RTeam Leader