MS Office Suit
Jayasree Madhavan
Operations Manager
Kochi,KL
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Operations Manager/Senior Supervisor
Conduent Business Services Pvt. Ltd
Kochi, Kerala
09.2008 - Current
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings. Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Eased team transitions and new employee orientation through effective training and development.
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed strategic workforce planning, performance management, and benefits administration.
- Strategically managed resources, milestones and created and implemented aggressive action plan to address pressing cost control needs.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Oversaw quality assurance testing on new installations.
Technical Support Engineer
Hewlett Packard Pvt Ltd
Bangalore, Karnataka
11.2006 - 05.2007
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Held meetings to provide platforms for knowledge-sharing of discovered issues and recurrent custom complaints.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained response times in compliance with internal policies to support business continuity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Education
Master of Science - MSc Applied Electronics
Bharathiar University
Coimbatore, India 06.2002 - 05.2004
Bachelor of Science - BSc Electronics
M.G University
Kerala, India 06.1999 - 05.2002
High School Diploma -
School of Secondary Education
Kerala 06.1997 - 05.1999
Skills
Business operations understanding
Operations management
Client relationship management
Data analysis
Employee supervision
Knowledge of quality systems
Conflict resolution skills
Interpersonal and client communications
Analytical problem solver
Business process re-engineering
Staff Management
Project Management
Business process mapping
Strategic planning
Operations analysis
Quality assurance
Microsoft Office Suite
Gap analysis
Software
SQL
Power BI
Certification
PMP Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PMP Certification
09-2021
Six Sigma Green Belt
04-2014
Operations Manager/Senior Supervisor
Conduent Business Services Pvt. Ltd
09.2008 - Current
Technical Support Engineer
Hewlett Packard Pvt Ltd
11.2006 - 05.2007
Master of Science - MSc Applied Electronics
Bharathiar University
06.2002 - 05.2004
Bachelor of Science - BSc Electronics
M.G University
06.1999 - 05.2002
High School Diploma -
School of Secondary Education
06.1997 - 05.1999