JAYASREE SESHADRINATHAN
Product Manager
Chennai
Summary
Product Manager with 17 years of experience in creation of new products from idea stage until launch. Skillful in gathering product requirements, suggesting product enhancements and performing quality assurance controls. Familiar with market research, consumer behavior paired with experience with in-depth experience of translating complex customer needs into requirements to deliver features that provide competitive differentiation to the product.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Product Manager
Trianz India Pvt Ltd
Chennai
01.2022 - Current
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Prioritized roadmap in order to achieve product goals and metrics.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Coordinated project planning and execution with team members and team leads.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
Product Consultant
SAAS Developments
06.2020 - 12.2021
- Engaging with multiple business stakeholders to ensure all product needs are captured
- Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams
- Acting as the product champion, evangelizing the product vision effectively to senior-level stakeholders
- Reduced development costs by 25 percent by creating a plan to merge related products into one, more streamlined product
- Prioritizing, designing, and implementing enhancements and fixes
- Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit
- Key Developments/Designs
- Involved in the designing of SAAS solutions, to deliver cloud-based services utilizing the company’s software on a cloud platform together with operations and support services backed by service level agreements
- Bifurcating the services as Foundation, Optional and Service Requests based on the type of service
- Solutioning the Features and functions on the following areas –
- Customer
- Pre-configured Products
- Pre-defined User roles
- Embedded Region wise Regulatory fulfillments
- Helped identify product gaps and opportunities to improve product position in market.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Product Consultant
Country Model Banks
01.2018 - 08.2019
- Supported the product design process
- Products that enable users to spend less time consolidating data across different systems, that requires minimal training and is very user friendly without sacrificing functionality and compliance
- Assisted product managers with complex designs -
- Created and collaborated on detailed functional designs, using Agile methodologies and tools
- Worked closely with software engineers to turn functional specifications into next-generation business services
- Work effectively within and across teams to get things accomplished
- Researched business requirements for product enhancements
- Reviewed, commented, followed-up and targeted bug and enhancement requests
- Created presentations and demos to help train additional teams on new functionality
- Be a point of contact for internal teams such as consultants, production support, training, documentation, and sales support
- Prepared and conducted customer interviews, contextual inquiries, focus groups and design workshops to understand customer needs
- Worked across product teams to make the product vision into reality
- Collaborate with software developers to complete user interface (UI) development, testing and release planning
- Participate and provide leadership in the installation, configuration, deployment, and administration of Business Process Management product suite and process engines
- Key Developments/Designs
- Regulatory enhancements pertaining to Payments of Spain and Argentina regions
- Spanish specific format for the clearing through IBERPAY
- Cheques and Drafts clearing
- Non-Resident Payments
- Miscellaneous Payments and the fees applicable for the various payments
- Argentina specific clearing through COELSA
- Immediate Payment
- Local transfer Domestic Payments
- Reconciliation reports for the payments
- India Regulatory enhancements
- Reclassification of Assets
- Tax Deduction at source on Liability products
- Generation of Structured Financial Messaging Systems for exchanging information between Banks on Trade Finance transactions
- Import and Export Regulatory Data Managing System.
Islamic Banking
Sharjah
01.2012 - 12.2017
- Islamic Bank, -Rajhi, Arab Investment Bank, Al-Khaliji Bank (Led the Testing team of Islamic Banking)
- Understand the Business Requirement Document (BRD) & participate in Client’s Requirement analysis
- Also, should ensure the Functional Specifications are in line with BRD
- Applying T24 Patches or installing T24 Updates in the test environment and execution of Test Cases and matching with the expected results
- Analyzing the Test Results and data provided after Regression Testing
- Preparation of Functional Log, which includes analysis of System Summary difference, reconciliation of General Ledger and Profit & Loss differences, Transaction Journal difference and CRD Mismatches
- Ensure the existing functionality is not affected by the incremental code changes added to the core by comparing it with the past regression executions to release the update for client deliverables
- Responsible for recognizing the erroneousness in the Testing processes, finding out the breaks if any in current processes, organizing for a new development to avoid the errors and completion
- To help technical team with troubleshooting and ensure the proposed solution is within project scope.
Senior Business Consultant
Temenos India Private Limited
Chennai
12.2008 - 12.2012
- Led the BA team)
- Gathered and documented business requirements analyzed data/workflows
- Defined scope and progressed from Problem Statement to well-documented design
- Involved in performing GAP Analysis by identifying existing technologies and documenting enhancements to meet end state requirement
- Participated in writing several test cases for UAT and regression testing
- Configured and customized our products, actively participated in the process of data mapping of products and benefit systems and ensuring all data fields are functioning correctly
- Documented the process improvement measures in the Business Requirement Document (BRD) and performed requirement analysis to transform business requirements into Functional Specifications (FSD)
- Involved in business process Modeler reengineering, including gathering and documenting requirements, documenting workflows, and developing functional specifications for the programmers
- Communicated with local organizations to build networks and develop leads.
- Devised business plan outlining concise and actionable targets and sales goals.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Met with current clients to assess needs and develop improvement plans.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Guided client teams by proactively mentoring and developing staff in intellectual and professional development.
- Worked independently with minimal supervision.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Business Consultant
Temenos India Pvt Ltd
Chennai
01.2006 - 11.2007
- Thailand (Business Analysis)
- Created business requirements documentation (BRD), use cases, gap analysis, process models, mockups, test scenarios, concept diagrams and business activity diagrams
- Developed and presented mockups for end users
- Reviewed test strategy and test plans to ensure that test cases reflect user needs for the functional, user interface, performance, usability, and security requirements
- Followed a structured approach to organize requirements into logical groupings of essential business process Modeling, business rules, and information needs, and ensure that critical requirements are not missed.
- Developed complete business plans and operational strategies for new and existing business.
- Wrote and realigned functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Executive
Lord Krishna Bank Ltd
Chennai
03.1997 - 12.2005
- (Retail Branch Banking Operations)
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Located bottlenecks to streamline existing processes.
Skills
Ensured service excellence to enhance existing portfolio and control attritionReviewed daily reports and TOD Reports, Suspense & Dummy Accounts & vault registerGenerated the account closed reports, trial balance & term deposit closed reportsAcademic DetailsYear Part II Inter Associate in Company Secretaryship from ICSI1993 BCom from Madras University with 69%OthersYear JAIIB – Part 2 from Indian Institute of BankersPersonal DetailsDate of Birth: 20th May 1973Languages Known: Tamil, English, Hindi, Malayalam & KonkaniPermanent Address: Ramaniyam Dwaraka, Block 2, Flat 2C, AH 269, 8th Main Road, Anna Nagar, Chennai-600 040, Tamil Nadu
Team collaboration
Relationship building
Client needs assessment
Verbal and written communication
Client assistance
Product knowledge
Certification
Advanced Scrum Master
Timeline
Advanced Scrum Master
05-2022
Product Manager
Trianz India Pvt Ltd
01.2022 - Current
Product Consultant
SAAS Developments
06.2020 - 12.2021
Product Consultant
Country Model Banks
01.2018 - 08.2019
Islamic Banking
01.2012 - 12.2017
Senior Business Consultant
Temenos India Private Limited
12.2008 - 12.2012
Business Consultant
Temenos India Pvt Ltd
01.2006 - 11.2007
Executive
Lord Krishna Bank Ltd
03.1997 - 12.2005