Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Personal Information
Timeline
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Jayasri Amarnath

Bangalore

Summary

Dynamic technocrat with over 7 years of experience in strategic business analysis, digital transformation, and project ramp-up, consistently delivering results within time, budget, and quality parameters across Life Sciences, Banking, and Telecom sectors. Expertise in managing the full spectrum of business analysis, from requirement gathering to process optimization, ensuring optimal solutions that drive cost control and revenue maximization. Certified Scrum Master with a strong ability to collaborate within diverse teams to implement strategic transformation plans and enhance operational efficiency through innovative technology solutions. Proven track record in leading cross-functional teams, facilitating stakeholder engagement, and delivering actionable insights that align with organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Business Analyst

WNS Vuram
07.2024 - Current
  • Lead Requirements Gathering: Spearheaded the elicitation, analysis, and documentation of business requirements from stakeholders, ensuring alignment with organizational goals.
  • Stakeholder Communication: Acted as the primary point of contact between business stakeholders and technical teams to define scope, objectives, and expectations.
  • Solution Design & Implementation: Collaborated with cross-functional teams to design, develop, and implement business solutions that address key business challenges.
  • Process Improvement: Identified inefficiencies in business processes and recommended changes, resulting in streamlined operations and cost savings.
  • Project Leadership: Managed end-to-end delivery of business analysis activities across multiple projects, ensuring timely delivery and adherence to project scope and budget.
  • Quality Assurance & Testing: Led User Acceptance Testing (UAT), ensuring that the final product met business requirements and was free of defects.
  • Team Mentorship: Directed and mentored junior business analysts, ensuring high-quality work and fostering professional growth within the team.
  • Change Management: Guided change management processes, ensuring smooth transitions and user adoption of new systems or processes.
  • Documentation & Training: Developed clear and concise business documentation, including user manuals and training materials, for end users and stakeholders.
  • Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
  • Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
  • Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
  • Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
  • Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.

Senior Business Analyst

WNS Vuram
01.2021 - 06.2024
  • Delivering Digital Transformation & Re-Engineering Project in cross-cultural environmental, streamlining operations by analyzing business processes, gathering requirements for process improvement & automation opportunities for a leading Jordan Bank.
  • Leading the Business Analysis team of 3 Analysts and providing consulting approaches in digitally transforming the end-to-end processes of multiple operations at the Bank through the implementation of a BPM system from scratch.
  • Developed and implemented new and adjusted processes to aid automation across solution workflows.
  • Carried out in-depth business analysis, seeking areas for improvement and identifying targeted development strategies.
  • Produced and maintained project schedules, estimating time and resources required and tracking milestone progress and completion.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.

Business Analyst

Vuram Technology solutions pvt ltd
01.2019 - 01.2021
  • Collaborated with Customers to understand their requirements / pain areas, and provide them the right solution to eradicate their business challenges in Media company, Banking, Insurance and Mortgage domain.
  • Led ownership for RFPs (Request for Proposals) rolled out by customers and ensure that a contract winning solution is submitted to the customer.
  • Analyzed and mined existing accounts to look for more prospects and convert those prospects in to opportunities.
  • Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
  • Educated users on automation systems and features to reduce work time and achieve quality results.
  • Translated business requirements into high-level conceptual design to meet programme performance, usability and scalability criteria.
  • Created and maintained through quality management system.
  • Presented advanced business cases and change management programmes to senior stakeholders to inform decision-making and help brainstorm future strategies.
  • Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
  • Delivered clear, actionable observations and offered targeted recommendations for business improvement.
  • Collaborated with business and IT groups to establish short-term and long-term goals.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Quality Engineer

Vuram technology solutions Pvt ltd
09.2017 - 12.2018
  • Provided Quality Assurance effort for the Key business Application.
  • QA efforts of the creation of test plans, test cases and Execution.
  • Consistently communicated project status to product owner, project Manager and IT staff.
  • Led five member team in the Quality Assurance.
  • Analyzed, prioritized, Scheduled and tracked QA efforts on Projects including the creation of test plans and user stories in JIRA.
  • Consistently communicated project status to Product Owner, Project Manager and IT staff.
  • Closely observed operations to ensure workflows and processes complied with safety regulations.
  • Conducted thorough quality assessments to determine if products met company's high-quality standards.
  • Worked with cross-functional teams in refining and improving product features to generate ideas for new functionality.
  • Interpreted customer requirements and cross-checked item specifications against client needs.
  • Improved product durability, reliability and quality by conducting thorough quality assessments and recommending changes.
  • Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
  • Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
  • Coordinated with customer service to address quality complaints, providing swift corrective actions that improved client trust.

Education

B.E - EIE

Kamaraj college of Engineering and Technology
01.2018

12th - undefined

Holy cross Anglo Indian Higher Secondary School
01.2014

Skills

  • Strategic Planning & Implementation
  • Business Analysis
  • Digital Transformation
  • Process Automation / Solution Design
  • Client & Stakeholder Management
  • Project / Program Management
  • Requirement Gathering & Analysis
  • User Acceptance Testing
  • Robotics Process Automation
  • Service Delivery Management
  • Team Building & Leadership
  • Decision Making
  • Adaptability
  • Collaborator
  • Analytical
  • International stakeholder relations
  • Use case development
  • Functional specifications
  • User acceptance testing
  • Software development life cycle
  • Stakeholder management
  • Microsoft Office Suite
  • Agile methodologies
  • Multitasking and organization
  • Attention to detail
  • Business process improvement
  • Risk assessment
  • Project management

Affiliations

  • Rotary International
  • Project Management Institute
  • Jaycees

Certification

  • Certified Scrum Master
  • Certified Scrum Product Owner
  • Appian Designer

Languages

Tamil, English: First Language

Personal Information

  • Title: Lead Business Analyst, CSM, CSPO
  • Date of birth: 1996-10-09
  • Nationality: Indian

Timeline

Lead Business Analyst

WNS Vuram
07.2024 - Current

Senior Business Analyst

WNS Vuram
01.2021 - 06.2024

Business Analyst

Vuram Technology solutions pvt ltd
01.2019 - 01.2021

Quality Engineer

Vuram technology solutions Pvt ltd
09.2017 - 12.2018

12th - undefined

Holy cross Anglo Indian Higher Secondary School

B.E - EIE

Kamaraj college of Engineering and Technology

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Jayasri Amarnath