Summary
Overview
Work History
Skills
Education
Work Preference
Work Availability
Timeline
Jayasudha  Berlin

Jayasudha Berlin

Senior fraud investigator
Bengaluru,Karnataka

Summary

Successfulatreviewingsuspiciousactivitiesanduncoveringfraud.Experiencedin reportingUAR,documentationskillsanddisputemanagementskills,offersstrong interpersonal and task prioritization skills. A dynamic professional with close to 6 years of progressive experienceasaProcessConsultantinthe Payment operation and Financial services sectors, with experience in financial fraud prevention, investigation and dispute management. Aproventrackrecordofsignificantimprovementsinlearning processes, productivity and quality. Demonstrated competencies in team working, communication and interpersonal skills. Facilitated setting up of effective priorities and implementing decisions to meet operational deadlines. Aspire acareerinagrowthorientedorganizationtoutilizeacquiredskills and knowledge in achieving organizational goals, while attaining personal and professional growth. ACADEMIC QUALIFICATION: Bachelor of Commerce (BCOM),AlvasCollege,Moodabidri.(MangaloreUniversity). Master of Business Administration (MBA) from MITE AreasofStrength: Punctuality,hardworkwithapositiveattitudeQuicklearningabilityand flexibility. Enough to handle change. Stronganalyticalskills;abilitytoconductresearch,creativelysolveproblems,and deal with ambiguity Highlydevelopedverbalandwrittencommunicationskills Abletoread,analyze,andinterpretcomplex documents Independent,logical,strategicthinkerwithhighfocusandattentiontodetail Effectivewrittenandverbalcommunicationandpresentationstyle Excellent interpersonal skills and able to work with a variety of personality types Excellent organizational skills; ability to multitask, set priorities, and meet deadlines Strong customer services skills and a high level of professionalism

Overview

7
7
years of professional experience
1
1
Language
7
7
years of post-secondary education

Work History

senior analyst

PWC
11.2023 - Current
  • FromMay2022ToPresent
  • Designation:SeniorAnalystfor(Fin-Crime)TransactionMonitoringAnalyst
  • Workingassenioranalyst(Fincrime)fortransactionmonitoringforfraudinconcentrix
  • Worked on ID theft, First party fraud, elder and vulnerable adults financial exploitation, ATO, PTO, ATO scam, account bust out, dormant account take over, AML red flags etc, Leverages a variety of fraud management tools and systems and applies proficient knowledge to identify and investigate suspicious financial and non-financial activity on a wide range of products and services
  • Working knowledge of REG CC, REG E and fraudulent review, regulations that relate to funds availability, check kiting and check fraud
  • Fraudulent activities for a wide range of enterprise financial products and services
  • Review and conclude alerts generated by fraud prevention/monitoring systems
  • Continue to monitor current trends in Fraud landscape, suggest preventive & corrective measures
  • Completed analysis of transactional information to identify risk, trends and potential wary activity
  • Prepare narratives that summarize result of reviews to support decisions regarding activities analyzed
  • Creating financial if needed for recovery, reimbursement, preventative and account closer if needed
  • Performed the required KYC screenings on customers and documented information obtained on the client's
  • Assisted with reviewing alerts and investigations and dismissal of falls positives
  • Prepare narratives that summarize result of reviews to support decisions regarding activities analyzed
  • Write Suspicious Activities Reports (SAR)
  • Tools used: ECAMS, Safire, Bridger, LexisNexis, Experian, Portal, Citrix, RSA, BO, FDA, DSB sessions etc,.

VerityGlobalSolutions-SeniorRepresentative
Bangalore, Karnataka
07.2021 - 03.2029
  • OrderingHOApayoffdocumentsforclosingandsettlementofcommercialloans
  • Reaching out to the HOA to obtain payoff documents and other required certificates.
  • FollowingupwiththeHOAmanagementcompanyviaemail,Faxor Call-in case of delay
  • CheckingandorderingdocumentsasperStaterequirement
  • ReachingouttotheconcernedEscrowassistantforanymissingcontactinfoofthe HOA
  • OncetheHOAdocumentsarereceived,usedtouploadthesameintheapplicationsand complete the actions accordingly.

05.2017 - 12.2020

SLKGlobal-SeniorTeamMember
Bangalore, Karnataka
05.2020 - 1 1
  • Within established timeframe and providing exceptional client service
  • Handling Visa and Mastercard disputes for various reason codes including fraud
  • Reviewingincomingcardholdercorrespondence,disputingchargesanddesignating the proper reason codes to ensure the correct action is taken
  • Create,maintainandenterinformationintothedatabase
  • Maintaindocumentation,cardholdercorrespondenceandproperfiling upon completion of investigation
  • WorkedonIdtheft,1stpartyfraud,ATO,PTO,ATOscam,etc
  • Understandingthetypeofdisputeandmonitoringthefuturerecurringtransactions (Fraud Monitoring) according to their frequency
  • Fraudinvestigation,fraudanalysisandDisputemanagement
  • Analyzingmerchantandcardholderaccounttransactionstoidentifyabnormalactivity that may be fraudulent
  • FilingUARonsuspiciousaccounts/transactionsandsubmittingSARetc
  • BeingakeyplayertodelivertheagreeddeliverablestotheclientwithinSLA

Skills

  • Fraud detection , Dispute management, , Process Training, Root Cause Analysis,Organizationalskills,,Processimprovement,Risktraining,Problemsolving,Planningand prioritizing
  • Achievements:
  • ReceivedtheBestProductiveEmployeeAwardforbeingthemost productive/efficient and quality conscious employee
  • CertifiedinSixSigmafromSLKGlobalBPOservicePvtLtd

Education

Bcom - Commerce

Alvas College , Moodbidri
06.2008 - 01.2017
  • Completed professional development in [Subject]

Work Preference

Work Type

Full Time

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

senior analyst - PWC
11.2023 - Current
- VerityGlobalSolutions-SeniorRepresentative
07.2021 - 03.2029
- SLKGlobal-SeniorTeamMember
05.2020 - 1 1
-
05.2017 - 12.2020
Alvas College - Bcom, Commerce
06.2008 - 01.2017
Jayasudha BerlinSenior fraud investigator