Hi, I’m
JAYATI CHAKRAVARTY
Solution Consultant
BHILAI
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Proactive and customer-focused professional with over 3 years of stakeholder management experience in sales and consulting. Seeking to leverage my expertise in customer relationship management, technical integration, and project leadership to drive Net Revenue Retention (NRR) and ensure seamless communication between customers and internal teams.
Overview
8
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Price Labs
Sales Solution Consultant
1 2023 - Current
Job overview
- Managed customer expectations and acted as the voice of the customer for internal stakeholders.
- Engaged with customers post-onboarding to facilitate technical integration and ensure requirements are met.
- Articulated customer requirements to technical teams and highlighted any deviations.
- Served as the single point of contact (SPOC) for daily and weekly communications with customers.
- Maintained and prioritized backlog and enhancement requests across multiple customers.
- Conducted end-to-end testing of workflows and outputs before releasing them to customers.
- Achieved a high level of customer satisfaction by providing tailored solutions based on individual needs and industry trends.
Price Labs
Senior Product Specialist
01.2022 - 12.2022
Job overview
- Increased client retention rates through proactive communication and exceptional problem-solving skills.
- Consistently earned high praise from clients for exceptional communication skills, technical expertise, and unwavering commitment to resolving issues in timely manner.
- Established strong relationships with key industry influencers to promote products through various channels
Price Labs
Product Specialist
05.2021 - 12.2021
Job overview
- Provided primary customer support to internal and external customers, handling more than 50 tickets per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
TCS
Production Support Team Lead
12.2018 - 05.2021
Job overview
- Team Lead for team of 20| L2 Support engineer directly dealing with customer issues and escalations
Price Labs
Production Support Engineer
05.2016 - 12.2018
Job overview
- Team member for 24-7 Production support project as L2 support
Education
Bhilai Institute of TechnologyDurg
B.E. from Electronics & Telecommunication
05.2011 - 05.2015
University Overview
- Graduation with Distinction, 2015
Skills
Sales Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Product Specialist
Price Labs
01.2022 - 12.2022
Product Specialist
Price Labs
05.2021 - 12.2021
Production Support Team Lead
TCS
12.2018 - 05.2021
Production Support Engineer
Price Labs
05.2016 - 12.2018
Bhilai Institute of Technology
B.E. from Electronics & Telecommunication
05.2011 - 05.2015
Sales Solution Consultant
Price Labs
1 2023 - Current
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