Jayati Jadhav
Pune
Summary
Capable Accounting Assistant skillful in data collection and analysis with meticulous eye for detail. Known for strong general ledger accounting, account reconciliation and audit support. Expertise in job-related software.
Overview
14
14
years of professional experience
Work History
Accountant Assistant and Administrative HR
Jayati Jadhav
Pune
01.2017 - Current
- Reconciled computer reports with manually maintained ledgers.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Senior Customer Care Officer
Jayati Jadhav
Pune
04.2011 - 10.2016
- Evaluated customer feedback data and identified areas for improvement in customer service policies and procedures.
- Maintained detailed records of customer interactions, feedback, and resolutions in CRM software.
- Prepared detailed reports on customer interactions, including any complaints or issues that arose during the process.
- Participated in weekly team meetings to discuss targets, achievements, and customer service metrics.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
- Managed escalated calls from customers who required additional assistance with resolving complex problems.
Education
B.Com - Commerce
PUNE UNIVERSITY
Pune04-2009
Skills
- Spreadsheet updating
- Customer relationship development
- Accounts payable processing
- Financial management
- Accounting policy development
- Financial statement review
- Intercompany accounting
- Staff management
- Finance
- Inventory valuation
- File and database management
- Invoice processing
- Financial statement preparation
- Expense tracking
- Accounts receivable management
Timeline
Accountant Assistant and Administrative HR
Jayati Jadhav
01.2017 - Current
Senior Customer Care Officer
Jayati Jadhav
04.2011 - 10.2016
B.Com - Commerce
PUNE UNIVERSITY
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