Jayce Dalbey
Clinton
Summary
Dedicated professional with expertise in technical support and customer service. Proven ability to enhance operational efficiency through effective schedule management and problem resolution.
Overview
4
4
years of professional experience
Work History
Scheduler
Union Health
Terre Haute
06.2023 - Current
- Performed data entry into computer systems for tracking purposes.
- Answered phones and routed voicemails to respective employees.
- Managed staff schedules to ensure adequate coverage and efficient operations.
- Communicated with healthcare providers regarding schedule changes and needs.
- Developed workflows to streamline scheduling processes and improve efficiency.
IT Help Desk Technician
Union Health
Terre Haute
10.2021 - Current
- Provided technical support for hardware and software issues across the organization.
- Assisted users with application installation and configuration on various devices.
- Documented IT support requests and resolutions in the ticketing system.
- Collaborated with team members to improve troubleshooting procedures and response times.
- Maintained inventory of IT equipment and managed equipment allocation processes.
- Responded promptly to service desk inquiries, ensuring high customer satisfaction levels.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Provided assistance with mobile device setup and configuration.
- Created user accounts and managed access privileges on networked systems.
- Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Developed processes for resolving customer complaints related to IT services.
- Conducted training sessions for end-users on the use of specific software applications and operating systems.
- Used remote login tools to assist clients with technical and product questions.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Some College (No Degree) - IT Technician
Ivy Tech Community College of Indiana
Terre Haute, INSkills
- Technical support
- Customer service
- Data entry
- Schedule management
- Problem resolution
- User training
- Remote troubleshooting
- Call management
- Problem-solving
- Account management
- Calendar management
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Strong work ethic
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Scheduler
Union Health
06.2023 - Current
IT Help Desk Technician
Union Health
10.2021 - Current
Some College (No Degree) - IT Technician
Ivy Tech Community College of Indiana