Operations Manager
Smartworks Real Estate
10.2021 - Current
Jaydeep Mahapatra
Hospitality,Facilities,Workplace Experience, Customer Success
Hyderabad,Telangana
Timeline
Administrative Manager
Segmental Real Estate and Infra Pvt Ltd.
2020.10 - 2021.09
Certificate - Operations & Facility Management
Udemy
03.2020 - 04.2020
Events Manager
Novotel
12.2019 - 05.2020
Manager of Operations
Mukund Hospitality (Chili's Grill & Bar)
07.2018 - 11.2019
Founder
The Den Kiosk
03.2017 - 05.2018
Head Bartender
Carnival Cruise Lines
01.2016 - 12.2016
Team Leader
The Leela Palaces, Hotels and Resorts
2013.09 - 2015.12
Food & Beverage Supervisor
The Aman
04.2010 - 08.2013
Bachelor of Science - Hospitality , Facilities & Administration
Institute of Hotel Management Catering Technology
03.2003 - 04.2006
Work History
Operations Manager
Smartworks Real Estate
HYDERABAD, TELANGANA
10.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines. Attending to the client ticketing system with 95% closure within the service level agreement.
- Passionate about learning and committed to continual improvement.
- Developing a strategic plan to address current issues in facilities management, including capital projects and maintenance needs.
- Coordinating with architects, engineers,
contractors, and other consultants to ensure that projects are completed on time and
within budget. - Overseeing the day-to-day operations of facilities including maintenance,repair, and cleaning services.
- Working on 52 week Preventive Maintenance calendar and with a 90% work completion record tracked in an online device ( Terotam).
Administrative Manager
Segmental Real Estate and Infra Pvt Ltd.
Bhubaneswar, Odisha
2020.10 - 2021.09
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Verified customer information for orderly, up-to-date online systems.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Events Manager
Novotel
HYDERABAD, TELANGANA
12.2019 - 05.2020
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Interviewed clients to understand event scopes of work and establish budgets.
- Selected and ordered refreshments, decor and event materials.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Manager of Operations
Mukund Hospitality (Chili's Grill & Bar)
HYDERABAD, TELANGANA
07.2018 - 11.2019
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Founder
The Den Kiosk
Bhubaneswar, Odisha
03.2017 - 05.2018
- Created organization's mission and vision statements for use by employees.
- Identified business development challenges and customer concerns for proactive resolution.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Prepared annual budgets with controls to prevent overages.
Head Bartender
Carnival Cruise Lines
Genova, Italy
01.2016 - 12.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Kept bar presentable and well-stocked to meet customer needs.
Team Leader
The Leela Palaces, Hotels and Resorts
New Delhi, New Delhi
2013.09 - 2015.12
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Food & Beverage Supervisor
The Aman
New Delhi, New Delhi
04.2010 - 08.2013
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Education
Bachelor of Science - Hospitality , Facilities & Administration
Institute of Hotel Management Catering Technology
Sikkim 03.2003 - 04.2006
Certificate - Operations & Facility Management
Udemy
Online Course 03.2020 - 04.2020
Skills
- Cost Containment
- Workflow Planning
- Staff Training
- Planned Equipment Constraints
- Staff Management
- Energy Conservation
- Customer Relationship Management
- Multi-Unit Operations Management
- Inventory Control
- Product Management
- Schedule Oversight
- Cultural Awareness
- Goal Attainment
Summary
Dedicated Operations & Facilities Manager professional with a history of meeting company goals utilizing consistent and organized practices. Managing 4.5 Lakhs Sq feet area ,24 clients, 3,000 seating, 660 seated cafeteria capacity and coordinating facilities and Coworking management activities along with guiding people and teams, demonstrates ability to meet deadlines, goals, and expectations.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
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