Jaydeep Mishra

* Lead the US Insurance Market (Property & Casualty, Auto, and Commercial lines) operations, overseeing all product lines including Quoting, Policy Issuance, Underwriting, Policy Servicing, and Claims Processing.

* Direct overall business unit operations, ensuring achievement of service levels, operational KPIs, and quality targets for 73 resources.

* Monitor key performance indicators (KPIs), analyze data trends, and drive continuous operational improvements to achieve business objectives.

* Lead, motivate, and develop a cross-functional operations team, fostering a culture of accountability, innovation, and service excellence.

* Collaborate with underwriting, claims, finance, and IT teams to ensure seamless execution of operational processes and new initiatives.

* Maintain strict adherence to industry regulations and company standards, proactively addressing any compliance gaps.

* Optimize resource allocation, capacity planning, and process automation to maximize operational output while controlling costs.

* Champion customer experience initiatives, ensuring timely handling of client queries and claims, and consistently improving customer satisfaction metrics.

* Conduct regular audits, risk assessments, and process reviews to ensure quality assurance and mitigate operational risks.

* Developed and executed advanced strategies for capacity utilization, productivity enhancement, and resource optimization.

* Lead and manage high-level client meetings, foster stronger partnerships, and drive business growth with existing and new customers.

* Migrated and established 11 new business processes virtually, taking charge of critical “New Business Intake” operations for a sizable team.

Oversee succession planning, talent development, and performance management for multiple teams; implement career progress plans and skill-building initiatives.

* Head complex transition and transformation projects, continuously driving improvements in workflow efficiency.

* Collaborate regularly with product and application support teams to deliver enhancements and new releases; spearhead employee engagement and recognition programs.

* Lead the creation and validation of monthly and process scorecards; direct performance appraisal cycles and high-level process validation.

• Managed U.S. P&C policy checking and service delivery projects for clients; supervised team of 8.
• Led onboarding and transitions for new clients; ensured SLA adherence and client satisfaction.
• Conducted data audits and root-cause analysis; updated SOPs and led team training.
• Participated in Global Immersion Program (Qingdao, China); trained on multi-LOB insurance ops.

• Managed vendor coordination and product catalog operations.
• Improved data accuracy and process efficiency through automation and lean practices.
• Provided training support and ensured process continuity during high-volume cycles.

• Supported U.S. policy checking team with quality control and documentation.
• Led Kaizen initiatives, drove process improvements, and mentored junior team members.
• Recognized for performance and innovation through multiple awards.