Jaydeep Patel
Implementation Consultant - US
Bangalore
Summary
Well-traveled Implementation Consultant with 1.5+ years helping clients enhance businesses through careful introduction of advance CRM product. Satisfied only when customers successfully integrate new product and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Implementation Consultant - US
LeadSquared
Bengaluru
01.2021 - Current
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Coached, mentored and developed implementation associate by teaching best practices and protocols to reduce discrepancies.
- Designed planning and messaging /email strategies for implementation projects, maintaining on-time completion rate of 90%.
- Gathering client needs and understanding business model (BRD)
- Automation and UAT testing
- Authored user documentation to help train third-party personnel on newly-implemented LeadSquared product.
- Post Go Live support and customer support
- Experience using Zoho and Jira
Head of Partnerships
Directorate of Student Affairs
Chennai
06.2019 - 05.2021
- SRM Institute of Science and Technology - Raised $60,000+ for university cultural fest
- Developed and maintained courteous and effective working relationships.
Head of Business Development
ROBOAMP
Remote
08.2020 - 10.2020
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Identified revenue opportunities by collaborating with distribution partners.
Education
Bachelor of Technology - Computer Science
SRM Institute of Science And Technology
Chennai 05.2017 - 05.2021
Skills
Business AnalysisBusiness OperationsCustomer SuccessCustomer SupportBusiness DevelopmentMarketing
Customer implementation
Business consultant
Business plan implementation
Customer service and support
Technical implementation
Customer consultations
Care plan implementation
User training
Implementations
Customer implementation
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Implementation Consultant - US
LeadSquared
01.2021 - Current
Head of Business Development
ROBOAMP
08.2020 - 10.2020
Head of Partnerships
Directorate of Student Affairs
06.2019 - 05.2021
Bachelor of Technology - Computer Science
SRM Institute of Science And Technology
05.2017 - 05.2021