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Jaydeep Rao
Travel Conultant
B-9 Soham CHS, Rajaji Path, Near Ramnagar Police Station, Dombivali East,MH
Summary
Travel consultant with 08 years of experience with knowledge of GDS on Amadeus and Galileo.
Experience on handling Marine and Corporate clients individually.
Offers strong attention to detail with accuracy and ability to remain calm in stressful situations.
Motivated by maintaining client satisfaction, building long-term relationships and contributing excellence to the travel industry.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Associate Specialist
Atos Syntel
Airoli, MH
2018.05 - Current
- Presently working in US/Europe domestic sectors along with International routing.
- Handling passenger specific requirement of seat/meal and preferred hotel.
- Anticipates and provides assistance on potential challenges that may arise for the passenger.
- Work with third parties/airline to get the best possible and economical routings for passengers.
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly call schedules, and monthly and annual regional sales and market analyses.
- Actively participates in training and product knowledge sessions
Travel consultant
ATPI India
Mumbai, MH
2013.03 - 2018.05
- Handling Marine and corporate clients.
- Handling ticketing like re-issue, re-route, refund on GDS like Amadeus and Galileo.
- Part of AOH team which mostly handles emergencies and critical situations such as passengers stranded at airports OR uncalled flight cancellations etc.
- Making daily/monthly reports for the client about total ticket counts/refunds.
- Monitors queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed.
- Work under pressure and multi-task while maintaining professional rapport with corporate clients.
Education
IATA Level 1 - Travel Management
Career Vision
Thane 2012.10 - 2013.03
Bachelor of Commerce -
Mumbai University
Kalina 2009.06 - 2012.04
Skills
Attention to detail with accuracy
Build sustainable relationships with clients
Problem solving skills
Visa Knowledge
Geographical Knowledge
GDS Knowledge
Accomplishments
* Received Individual values Award under Adaptive category.
* Received SPOT awards from Atos employees for being efficient and meeting their travel requirements.
Interests
Loves Travelling
Foodie
Timeline
Associate Specialist
Atos Syntel
2018.05 - Current
Travel consultant
ATPI India
2013.03 - 2018.05
IATA Level 1 - Travel Management
Career Vision
2012.10 - 2013.03
Bachelor of Commerce -
Mumbai University
2009.06 - 2012.04