JAYDEEPKUMAR PARMAR
Branch Manager
Anand,
Summary
Dynamic leader with a proven track record at HDFC Bank, excelling in relationship building and business development. Achieved PAN India No 1 Branch in Operations and Services twice at Indusind Bank, demonstrating exceptional team leadership and client service. Skilled in implementing effective sales strategies and enhancing service delivery, ensuring customer satisfaction and exceeding performance targets.
Overview
6
6
years of professional experience
Work History
Branch Manager
HDFC Bank
09.2022 - Current
- PBA-TA at Vasad Branch : Sep 2022 to Feb 2023
- Branch Manager at Khadol Branch : Feb 2023 to April 2024
- Currently serving as the Branch Manager at HDFC Bank, Hadgud, overseeing daily operations and ensuring the delivery of exceptional customer service
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Service Delivery Manager
Indusind Bank
12.2020 - 09.2022
- In charge as an acting Deputy Branch Manager in the absence of DBM
- Managed and supervised a team of 5 employees as the acting DBM
- Achieved Award for TWO Times PAN India No 1 Branch in Operations And Services
- Achieved Award for March Insurance Target
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Enhanced service delivery by developing and implementing efficient processes.
Officer-CA
IDFC First Bank
02.2020 - 12.2020
- Handled request for information on retail products and services
- Coordinated with customers on account requirements
- Marketed bank products and programs
- Managed customers' questions.
Assistant Acquisition Manager
Kotak Mahindra Bank
07.2018 - 12.2019
- Implemented strategies to acquire new clients and expand customer base, utilizing CRM system to track leads sales progress
- Handled online promotions and coordinated with customers about latest offers
- Executed sales strategies and handled banking sales.
Education
BBA - Foreign Trade
Anand Commerce College / SP University
Anand 04.2001 -
HSC - Commerce
St. Xavier's High School
Anand 04.2001 -
SSC -
St. Xavier's High School
Anand 04.2001 -
Skills
- Relationship building and management
- Business development expertise
- Excellent work ethic
- Communication skills
- Team Leadership & motivation
- Client Service & Satisfaction
Timeline
Branch Manager
HDFC Bank
09.2022 - Current
Service Delivery Manager
Indusind Bank
12.2020 - 09.2022
Officer-CA
IDFC First Bank
02.2020 - 12.2020
Assistant Acquisition Manager
Kotak Mahindra Bank
07.2018 - 12.2019
BBA - Foreign Trade
Anand Commerce College / SP University
04.2001 -
HSC - Commerce
St. Xavier's High School
04.2001 -
SSC -
St. Xavier's High School
04.2001 -
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