Jaydev Chhualsingh
Bhubaneswar
Summary
Accomplished Store Manager and Style Advisor with a proven track record at Reliance Brands Ltd and HIDESIGN INDIA PVT LTD, adept in SAP and operational planning. Elevated staff performance and sales through effective training and mentoring, achieving over a 4-year sales goal. Skilled in managing online platforms and enhancing customer satisfaction through exceptional service.
Overview
6
6
years of professional experience
Work History
Style Advisor
Reliance Brands Ltd
Bhubaneswar
03.2024 - Current
- Greeting customers and understanding their requirements.
- Approaching the product according to customers' demand and style by describing FAB.
- Keeping the floor ready for customers by proper visual merchandising.
- Working in POS for billing, exchange, and return.
- Working in SAP for inward, outward, and logistics.
- Maintaining a global count for avoiding shrinkage.
- Maintaining and checking the inward and outward registers for audit purposes.
- Accountable for the store audit.
- Maintaining store finance, including store cash sales, card sales, and petty cash.
- Solving customer issues by providing them the best service according to brand norms.
- Training staff for the enhancement of sales skills and to upgrade knowledge.
- Preparing a business report weekly for meeting purposes with the business head and area manager.
- Completing the online order within TAT time.
- Accepting repair products and processing further to repair the unit.
Store Manager
HIDESIGN INDIA PVT LTD
Kolkata
01.2019 - 08.2023
- Scheduled staffs for shifts, considering preferences and availability to increase overall performance of staffs
- Provided training, mentoring ,and feedback to staff to meet or exceeds sales goals over a 4-year-period
- Developed opening and closing procedures and daily store operations, including cash handling, inventory management, deposit checking, and escalating customer issues
- Tracked inventory and order products and display them according to brand guideline
- Interacted with disgruntled customers by phone,email,and in person to assist them with store credits,returns,and store/staff feedback
- Delegation of authority to staffs for efficiency in work
- Daily checking of DSR and KPI
- Hired and trained 25 employees to deliver store goals
- Evaluated team performance and handled disciplinary actions
- Generated repeat business through exceptional customer service
- Reorganized sales floor to improve visual merchandising displays
- Enthusiastically interacted with customers and executive leaders to boost sales
- Approaching corporates clients like BPCL,HP, NTPC for corporate sale
- Completed audits and risk assessments to achieve regulatory compliance
- Briefed team on product and promotion changes to support upselling
- Identified and removed damaged products, quickly replacing items with quality stock to minimize customer delays
- Managed online platform,Amazon,flipkart and other omni channels
Education
B.Com - ACCOUNTING
P.N COLLEGE
KHORDHA01.2017
COMMERCE -
K.B.D.A.V COLLEGE
NIRAKARPUR01.2014
MBBM MOTTA
KHORDHASkills
- SAP
- Microsoft Excel
- Microsoft PowerPoint
- Outlook
- Operational Planning
- Sales Training
- Managing online platforms like Amazon, Flipkart, and Myntra
Hobbies and Interests
- Equity market
- Digital Marketing
- Research about new startups
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Style Advisor
Reliance Brands Ltd
03.2024 - Current
Store Manager
HIDESIGN INDIA PVT LTD
01.2019 - 08.2023
B.Com - ACCOUNTING
P.N COLLEGE
COMMERCE -
K.B.D.A.V COLLEGE
MBBM MOTTA
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