Jaydin Sidwell
Indianapolis
Summary
Dynamic assistant manager with proven expertise in customer service, team leadership, and operational efficiency. Committed to enhancing customer experiences while ensuring compliance with safety regulations.
Overview
8
8
years of professional experience
Work History
Hotel Indy Assistant Manager
Denison Parking
Indianapolis
04.2024 - Current
- Assisted in managing daily parking operations and customer service initiatives.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on company policies and customer interaction standards.
- Monitored parking lot activity to enhance safety and efficiency measures.
- Implemented process improvements for ticketing and payment systems.
- Resolved customer inquiries and complaints with effective communication techniques.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed Daily Data revenue entries to ensure revenue is properly accounted for.
Valet Supervisor
Denison Parking
Indianapolis
04.2023 - 04.2024
- Supervised valet team to ensure efficient vehicle handling and customer service.
- Managed parking operations and coordinated vehicle retrieval processes.
- Trained new staff on safety protocols and customer service standards.
- Monitored vehicle flow to maximize parking capacity during peak hours.
- Ensured compliance with company policies and local regulations in operations.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted regular inspections of parking areas for safety and cleanliness standards.
- Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
- Coordinated valet service for large groups, special events and daily guest loads.
Valet Manager
Parking Management Services Inc.
Indianapolis
08.2021 - 04.2023
- Trained and mentored staff on customer service best practices.
- Supervised daily valet operations to ensure efficient vehicle handling.
- Managed scheduling to optimize staff coverage during peak hours.
- Coordinated communication between front desk and valet team for seamless service.
- Implemented safety protocols to protect vehicles and personnel.
- Resolved customer complaints promptly to maintain service quality.
- Conducted regular inspections of parking area for cleanliness and organization.
- Entered Daily Revenue to ensure proper revenue entry.
- Maintained inventory of valet supplies and equipment for operational readiness.
- Developed strong customer service strategies to ensure a positive guest experience.
- Collaborated with other departments at the facility to provide exceptional guest experiences.
- Monitored the performance of all staff members to guarantee standards for quality service.
Paint Sales Associate
Lowes
Indianapolis
01.2021 - 08.2021
- Assisted customers in selecting paint colors and finishes for their projects.
- Provided expert advice on painting techniques and product applications.
- Maintained organized displays and stocked paint supplies on store shelves.
- Conducted inventory checks to ensure product availability and quality.
- Trained new associates on product knowledge and customer service skills.
- Collaborated with team members to create promotional displays for seasonal products.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
- Managed customer telephone inquiries by giving accurate product information and product selection advice.
Dish Washer
Ponderosa
Indianapolis
12.2018 - 01.2021
- Operated commercial dishwashing machines to ensure efficient cleaning processes.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Maintained cleanliness of dishes, utensils, and kitchen equipment throughout shifts.
- Assisted kitchen staff by organizing and storing clean dishes promptly.
- Supported kitchen operations by keeping work areas organized and clutter-free.
- Followed safety and sanitation guidelines to maintain a hygienic work environment.
- Monitored dishwashing supplies and reported shortages to management for restocking.
- Collaborated with team members to manage waste disposal and recycling efforts.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN06-2021
Skills
- Guest safety protocols
- Operations management
- Staff scheduling
- Customer service
- Employee training
- Conflict resolution
- Budget oversight
- Process improvement
- Data analysis
- Time management
- Workload management
- Adaptability and flexibility
- Effective communication
- Team collaboration
- Problem solving
- Strategic thinking
- Problem-solving
Timeline
Hotel Indy Assistant Manager
Denison Parking
04.2024 - Current
Valet Supervisor
Denison Parking
04.2023 - 04.2024
Valet Manager
Parking Management Services Inc.
08.2021 - 04.2023
Paint Sales Associate
Lowes
01.2021 - 08.2021
Dish Washer
Ponderosa
12.2018 - 01.2021
High School Diploma -
Franklin Central High School