JAYEETA ROYCHOWDHURY
KOLKATA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Support Executive
Aegis Pvt. Ltd. Startek
11.2022 - 12.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Admin Executive
Nandan Saha Still Pvt Ltd
02.2021 - 09.2022
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Conducted business forecasts to identify recent developments.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Front Desk Executive
N.S.S.P.L (Tech Adda)
03.2019 - 03.2020
- Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Entered and updated sensitive customer information during check-ins and room changes.
- Managed front desk maintenance of client records and lab data.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Prepared weekly employee work schedules to meet operational needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Stored guest valuables in safe and individual boxes for security.
Client Recruiter Associate
Novafy
01.2024 - Current
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Developed recruiting strategies to identify qualified candidates and build network.
Education
MADHYAMIK -
H.S (Science) - undefined
B.S.C (Computer Application Major) - undefined
B.A (English Honers) - undefined
MBA - Operations Management
Amity University
Kolkata 04.2001 -
Skills
- Customer Inquiry Management (CIM)
- MS Office
- Time Management
- 45 wpm Typing Speed
- Team Collaboration
- Receiving support
- Interpersonal Skills
- Language Fluency
- Problem Resolution
- Front-end supervision
- Conflict Mediation
Additional Qualification
- Diploma in Aviation, Hospitality and Travel Management from Frankfinn Institute
- Digital Marketing course from Asian Pacific Learning Pvt. Ltd.
Disclaimer
I solo declare that the above statement are true to the best of my knowledge and belief. I assure my best effort sencirity towards the job assigned to me.
Timeline
Client Recruiter Associate
Novafy
01.2024 - Current
Customer Support Executive
Aegis Pvt. Ltd. Startek
11.2022 - 12.2023
Admin Executive
Nandan Saha Still Pvt Ltd
02.2021 - 09.2022
Front Desk Executive
N.S.S.P.L (Tech Adda)
03.2019 - 03.2020
MBA - Operations Management
Amity University
04.2001 -
MADHYAMIK -
H.S (Science) - undefined
B.S.C (Computer Application Major) - undefined
B.A (English Honers) - undefined
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