SQL
Jayendran C
Application Support Engineer
Chennai,TN
Summary
Energetic Application Support Engineer offering wealth of experience in technical troubleshooting and problem-solving business issues. Hardworking, educated and willing to go extra mile to complete any task. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Application Support Engineer
Cognizant Technology Solutions
Chennai, Tamil Nadu
12.2014 - Current
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation
- Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission
- Partnered with development team on product development, application support plans, and prototype programs
- Participated in design and planning exercises for future software rollouts
- Provided positive customer support training experience for completed applications
- Designed and developed application test scripts
- Mentored team of 8(Associates/Programmer Associates) through effective communication, active listening and SQL skill developments
- Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates
- Addressed technical issues and guided end users through resolution
- Assisted in creating software user manuals, process documents and KEDB's
- Participated with clients in discussion meetings.
Education
Bachelor of Engineering - Computer Science
Misrimal Navajee Munoth Jain Engineering College
Oggiyamduraipakkam, Chennai 06.2010 - 04.2014
Higher Secondary - 12th Standard
Kurinji Higher Secondary School
Kavettipatti, Namakkal 06.2009 - 03.2010
State Board - 10th Standard
Bethel Matriculation Higher Secondary School
Velachery, Chennai 06.2007 - 03.2008
Skills
Customer support
Technical issue resolution
Application flow processes
Performance Analysis
Training and mentoring
Accomplishments
- Various Client appreciations for quick resolutions and key analysis
- Resolved numerous product issues through analysis and testing
- Recognized as Outstanding team player of the 4th Quarter 2019
- Mentored and trained junior members of team in SQL querying and reporting
- Supervised team of 8 staff members.
Software
Data Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading Novels, Travelling
Love to read Fantasy Novels, mostly of Wuxia and Xianxia.
Love Travelling long distances to new areas with family and friends.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Application Support Engineer
Cognizant Technology Solutions
12.2014 - Current
Bachelor of Engineering - Computer Science
Misrimal Navajee Munoth Jain Engineering College
06.2010 - 04.2014
Higher Secondary - 12th Standard
Kurinji Higher Secondary School
06.2009 - 03.2010
State Board - 10th Standard
Bethel Matriculation Higher Secondary School
06.2007 - 03.2008