Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Reading Novels, Travelling
Quote
Timeline
AccountManager
Jayendran C

Jayendran C

Application Support Engineer
Chennai,TN

Summary

Energetic Application Support Engineer offering wealth of experience in technical troubleshooting and problem-solving business issues. Hardworking, educated and willing to go extra mile to complete any task. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

5
5
years of post-secondary education
6
6
years of professional experience

Work History

Application Support Engineer

Cognizant Technology Solutions
Chennai, Tamil Nadu
12.2014 - Current
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation
  • Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission
  • Partnered with development team on product development, application support plans, and prototype programs
  • Participated in design and planning exercises for future software rollouts
  • Provided positive customer support training experience for completed applications
  • Designed and developed application test scripts
  • Mentored team of 8(Associates/Programmer Associates) through effective communication, active listening and SQL skill developments
  • Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates
  • Addressed technical issues and guided end users through resolution
  • Assisted in creating software user manuals, process documents and KEDB's
  • Participated with clients in discussion meetings.

Education

Bachelor of Engineering - Computer Science

Misrimal Navajee Munoth Jain Engineering College
Oggiyamduraipakkam, Chennai
06.2010 - 04.2014

Higher Secondary - 12th Standard

Kurinji Higher Secondary School
Kavettipatti, Namakkal
06.2009 - 03.2010

State Board - 10th Standard

Bethel Matriculation Higher Secondary School
Velachery, Chennai
06.2007 - 03.2008

Skills

Customer support

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Accomplishments

  • Various Client appreciations for quick resolutions and key analysis
  • Resolved numerous product issues through analysis and testing
  • Recognized as Outstanding team player of the 4th Quarter 2019
  • Mentored and trained junior members of team in SQL querying and reporting
  • Supervised team of 8 staff members.

Software

SQL

Data Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading Novels, Travelling

Love to read Fantasy Novels, mostly of Wuxia and Xianxia.

Love Travelling long distances to new areas with family and friends.

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Application Support Engineer

Cognizant Technology Solutions
12.2014 - Current

Bachelor of Engineering - Computer Science

Misrimal Navajee Munoth Jain Engineering College
06.2010 - 04.2014

Higher Secondary - 12th Standard

Kurinji Higher Secondary School
06.2009 - 03.2010

State Board - 10th Standard

Bethel Matriculation Higher Secondary School
06.2007 - 03.2008

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Jayendran CApplication Support Engineer