Jayesh Agarwal
Steward
Mumbai
Summary
Highly motivated and experienced Customer Service and Guest Relations Executive with a proven track record of delivering exceptional customer experiences. Over 6 years of experience in fast-paced environment. Committed to fostering positive relations with customers and guests, ensuring their satisfaction and loyalty while driving revenue growth and maintaining a high level of professionalism. Seeking a challenging position in a dynamic organization where I can leverage my strong communication skills, problem solving abilities and passion for delivering top-notch services to contribute to the company's success.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Steward
Holiday Inn
09.2022 - Current
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion
- Listening to guests' requirements and communicating with the concerned person and ensuring guest satisfaction
- Assisting server and kitchen staff by setting up tables, stocking tables with essentials, including trays, condiments and cutlery. Also assisting in preparation of simple dishes such as salads and desserts
- Answering the phone and providing basic information about restaurant services and operating hours or assisting with the scheduling of reservations
- Maintaining stocked serving stations with condiments, trays and napkins
- Complying with all safety and sanitation procedures while maintaining company standards
Steward
Ticca Tikka
05.2017 - 08.2022
- Effectively communicated with team members regarding meal orders or special requests from guests for streamlined service delivery.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Greeting guests when entering and leaving; listening to guests' requirements and communicating with the concerned person
- Taking table orders while ensuring guest satisfaction
- Maintaining clean and sanitized menus for guests' use and clearing & setting up of tables after guest leaves
- Refilling drinks as required; rolling and replacing cutlery as required
- Complying with all safety and sanitation procedures while maintaining company standards
Education
Bachelor of Commerce -
Mumbai University
Mumbai 05.2001 -
Skills
Cleaning & Supply Restocking
undefinedHobbies
Travelling, Modelling, Swimming, Football, Reading
Timeline
Steward
Holiday Inn
09.2022 - Current
Steward
Ticca Tikka
05.2017 - 08.2022
Bachelor of Commerce -
Mumbai University
05.2001 -
Similar Profiles
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Abdul BhedaAbdul Bheda
Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Faruk BhalooFaruk Bhaloo
Airport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn ExpressAirport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn Express
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP