Jayesh Agarwal
Steward
Mumbai
Summary
Highly motivated and experienced Customer Service and Guest Relations Executive with a proven track record of delivering exceptional customer experiences. Over 6 years of experience in fast-paced environment. Committed to fostering positive relations with customers and guests, ensuring their satisfaction and loyalty while driving revenue growth and maintaining a high level of professionalism. Seeking a challenging position in a dynamic organization where I can leverage my strong communication skills, problem solving abilities and passion for delivering top-notch services to contribute to the company's success.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Steward
Holiday Inn
09.2022 - Current
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion
- Listening to guests' requirements and communicating with the concerned person and ensuring guest satisfaction
- Assisting server and kitchen staff by setting up tables, stocking tables with essentials, including trays, condiments and cutlery. Also assisting in preparation of simple dishes such as salads and desserts
- Answering the phone and providing basic information about restaurant services and operating hours or assisting with the scheduling of reservations
- Maintaining stocked serving stations with condiments, trays and napkins
- Complying with all safety and sanitation procedures while maintaining company standards
Steward
Ticca Tikka
05.2017 - 08.2022
- Effectively communicated with team members regarding meal orders or special requests from guests for streamlined service delivery.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Greeting guests when entering and leaving; listening to guests' requirements and communicating with the concerned person
- Taking table orders while ensuring guest satisfaction
- Maintaining clean and sanitized menus for guests' use and clearing & setting up of tables after guest leaves
- Refilling drinks as required; rolling and replacing cutlery as required
- Complying with all safety and sanitation procedures while maintaining company standards
Education
Bachelor of Commerce -
Mumbai University
Mumbai 05.2001 -
Skills
Cleaning & Supply Restocking
undefinedHobbies
Travelling, Modelling, Swimming, Football, Reading
Timeline
Steward
Holiday Inn
09.2022 - Current
Steward
Ticca Tikka
05.2017 - 08.2022
Bachelor of Commerce -
Mumbai University
05.2001 -
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