Dynamic Workshop Manager with extensive
experience
excelling in critical failure analysis and customer support.
I successfully enhanced workshop revenue and received accolades for exceptional service support. Strong leadership and problem-solving skills drive my commitment to excellence.
Overview
22
22
years of professional experience
Work History
Workshop Manager
KAHAAN MOTORS PVT. LTD.
Mehsana
08.2021 - Current
Company Overview: Authorized dealer of TATA MOTORS
Handle to workshop activity and issues, reporting with principal company and our dealership principal, Take reporting from floor supervisor and advisors, all customers’ connectivity and handling & customer support, workshop floor, critical failure analysis, accident dept
Brake down assistance, Co-ordinate with CSM & SSH (TML and Cummins), planning to service campaign, service processes implementation, planning to workshop revenue increasing, Co-ordinate with spares dept., Co-ordinate with sales Team for sales promotion.
Body Shop Manager
KATARIA MOTORS PVT LTD
Ahmedabad
02.2014 - 07.2021
Company Overview: Authorized dealer of BHARAT BENZ
Looking after sales services of Bharat Benz heavy & light commercial vehicles
I have taken Ignition training at Chennai plant (05/04/2014 to 22/04/2014)
I have good command on Xentry for diagnostics tools
Works Manager
WEST INDIA AUTOEQUIP PVT.LTD.
Ahmedabad
12.2011 - 01.2014
Company Overview: Authorized dealer of MAHINDRA NAVISTAR AUTOMOTIVE LTD
Handle to workshop activity and issues, event management, reporting with principal company and our dealership principal, Take reporting from floor supervisor and advisors, all customers’ connectivity and handling & customer support, workshop floor, critical failure analysis, accident deptt
Brake down assistance, some cases problem resolving over phone with customer, Co-ordinate with CCM (MTBL and MHEPL), planning to service campaign, service processes implementation, planning to workshop revenue increasing, Co-ordinate with spares deptt
For MSL and brake down selected parts, coordinate with the sales team for sales promotion.
Asst. Works Manager
SIDDHESWARI MOTORS PVT. LTD.
Ahmedabad
08.2008 - 01.2011
Company Overview: Authorized dealer of Asia Motor Works Ltd.
Handle all customer and customer support issues, workshop issues, workshop floor activities, critical failure analysis, and reporting to the dealer principal and company service engineer.
Accident Supervisor & Warranty Incharge
APCO MOTORS INDIA PVT. LTD.
Ahmedabad
11.2003 - 07.2008
Company Overview: Authorized dealer of EICHER MOTORS LTD
Handle to all variant warranty issue, soft floor & Accidental vehicle repairing, cost estimation, Job cards, billing etc.
Education
Diploma -
Mechanical Engineering
05.2003
Skills
DMS for Automobiles
CRM DMS Tata Motors
Portal for DMS
Insurance Portal handling
Pam top (Diagnostics tool)
Xentry (Diagnostics tool)
Current Salary
6.72L (Per Annual)
Languages
English
Hindi
Gujarati
Hobbies and Interests
Reading
Listening Music
Field Related Software
DMS – for Automobiles
CRM DMS Tata Motors
Portal for DMS
Insurance Portal handling
Pam top (Diagnostics tool)
Xentry (Diagnostics tool)
Personal Information
Expected Salary: 9.00L (Per Annual – Negotiable)
Father's Name: Chaudhari Lavjibhai M.
Date of Birth: 11/15/80
Gender: Male
Nationality: Indian
Marital Status: Married
Religion: Hindu
Accomplishments
Best Service support in break down vehicles award received from TML SSO Ahmedabad - 2022
We have received best service support dealer award in west Zone Date: 18/11/2012 at mahabaleswar
Automotive Service Advisor at Popular Mega Motors India Pvt Ltd (TATA Motors)Automotive Service Advisor at Popular Mega Motors India Pvt Ltd (TATA Motors)