JAYESH GHADIGAONKAR
BANKER
Mumbai,Maharashtra
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Vice President - Collections Strategy (Retail Products)
Shriram City Union Finance Ltd
09.2021 - 02.2023
- Responsible for strategizing and monitoring process for Business Loan, Home Loans & Loan Against Property
- Implementing need base strategy on collection drivers: Vendor selection, Portfolio Allocation, Agency Payout, People Capacity, Contest and Incentive Plans
- Draft and implement a standard recovery process for the business to cut down NPAs and reduce delinquency
- Publishing Business Dashboards and Collection Performance Reports to Senior Management
- Analysing GNPA and Cost of Collections to enhance recovery rates and ensure continued profitability of Business
- Formulate and implement various standard MIS with different cuts and trends in the portfolio which can lead to necessary corrective action by collections teams to enhance their performance and show areas of improvement
- Develop a robust MIS system and related processes to automate and manage collection activities
- Provide regular inputs to Management and all the other stakeholders such as Risk, Policy & Collections Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases and other collections risk aspects, based on market intelligence
- Evaluate the performance of subordinates by conducting timely appraisals and imparting training to all new recruits
Deputy Vice President - Collections Strategy (Rural & Credit Cards)
RBL Bank Ltd
06.2019 - 06.2021
- Responsible for strategizing and monitoring portfolio for indicating early warning signals on credit quality and defaults
- Constantly keep track of market trends including collections modification and fraud monitoring processes on the basis of these trends
- Analysing cost of collections to enhance recovery rates and ensure continued profitability of Business
- To Identify, develop and continuously improve collections processes to ensure overall efficiency in terms of customer contact and recovery techniques
- Building and getting the necessary infrastructure for collections and bringing in digitization in money collection
- Daily monitoring and regular reviews of delinquent portfolios to make location level strategy effectively give directions and to have smooth operations at all locations Pan India
- Provide regular inputs to Management and all the other stakeholders such as Risk, Policy & Collections Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases and other collections risk aspects, based on market intelligence
- Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections teams to enhance their performance and show areas of improvement
- Continuously improve collections practices by identifying new ideas and methods and by benchmarking against best practices and industry standards
- Develop a robust MIS system and related processes to automate and manage collection activities
Asst. Vice President - Central Risk Unit (Retail Agri Credit)
HDFC Bank Ltd
10.2018 - 06.2019
- Executing RBI NPA reporting on monthly basis for rural banking products as KGC (Kisan Gold Card) and preparing projections basis past flow rates and NPA trend
- Analysing customer behaviour basis across Industry multi bureau scrub and grading them for future business enhancement
- Provisioning of Risk Alert and NPA accounts which are reported to RBI
- Driving technological requirements across the unit resulting in transformation
- Handling projects which arise out of discussions with the Senior Management
- Responsible for making financial loan loss Budget and project probability of defaults
- Monitoring Calamity affected portfolio and processing Debt waiver for eligible customers as per government announcement
- Spearheading the Underwriting Team and preparing presentations for business reviews
- Leading teams of distinct sizes & ensuring consistent growth of team members to higher roles
- Engaging in the cross-selling of bank products to existing clientele and planning special sales initiatives for prospective & existing clients
- Imparting training to all new recruits assigned and giving them proper guidance for better team management
Senior Manager - Central Risk Unit (Retail Agri Credit)
HDFC Bank Ltd
10.2015 - 10.2018
- Publishing of monthly MIS reports as per business requirements, reviewing and analysing of Agri portfolio
- Formulating: Transition Matrix reports for Rural trigger policy to analyse delinquency and business growth
- Newsletter for KGC product and publishing to the line team for review
- Ensured proper audit and compliance and to report any deviation/ exception as per policy
- Implemented Automation Projects for migrating away from manual intervention to system based output
- Tracking hygiene factors across state level Portfolio including depletion, activation and modifications
- Effective documentation of inter-office files, reports and customer documents for future reference
Manager - Quality Initiative Group
HDFC Bank Ltd
06.2009 - 10.2013
- Resolved escalated complaints received at the office of the Senior Management and Principal Nodal Officer
- Managed across products complaints which are routed email, letters and legal notices, further ensuring to deliver proper resolution within a given timeframe as committed to the customers
- Checked nature of complaint in order to action on its root cause and rectified area for process improvement
- Adhered to a high standard of quality while responding to customers and ensuring complete resolution is given to all concern raised in the complaint thus leading to customer satisfaction
- Liaised with zonal coordinators for early closure to high ageing complaints and preparing weekly reports to be published to group heads
Assistant/Deputy Manager - Debt Management
HDFC Bank Ltd
06.2007 - 10.2009
- Managed In house Tele calling Team with an extensional field support of outsource agencies for collection of deactivated credit cards and monitoring their performance on daily basis
- Streamlined hard buckets 30-150-dpd by simultaneously supporting the portfolio hygiene
- Executed Tele calling on desired accounts for betterment in achieving the set goal
- Responsible for making Target-Sheets, Stat-Cards, Incentive-plans, One-Liner, Motivational Charts for Vendors and Tele callers on a daily/weekly/monthly basis and creating a healthy competition amongst the Team
- Responsible for sending pre litigation notices and conducting Lok Adalat with the help of the legal team to write off customers to offer settlement and achieve resolution
Customer Service Officer (Credit Cards Division)
ICICI Bank Ltd
Andheri (East), Mumbai
01.2006 - 06.2007
Associate (Retail Portfolio Management - Cards)
Info-Vision
Mumbai
05.2004 - 12.2006
Skills
- Team leadership
- Time management
- Risk assessment
- Training and mentoring
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementSummary
• Result-oriented professional with nearly 18 years of experience in Credit Risk Management, Service Quality, Debt Management & Collections Strategy in Retail Portfolio.
• Skilled in resolution of customer escalations received at the office of the Senior Management and Principal Nodal Office in compliance with service & regulatory requirements.
• Expertise in Portfolio Management, Formulating Strategies & Proficiency in administering operations in compliance with rules & guidelines established by RBI.
• An effective communicator with excellent interpersonal, analytical & organizational skills with capability to adapt existing expertise to render better solutions.
Education
Bachelor Of Commerce & Economics -
Lala Lajpat Rai College Of Commerce & Economics
Mumbai 06.1999 - 03.2004
Certification
• Certification in Accounts Assistant Course from Gandhi Institute of Computer Education. (Course content: WORDPRO, Freelance Graphics, Approach, Accounting with E.X.NGN and Tally 7.2)
• Certified with Computer Training Course from St. Xavier’s Technical Institute in the year 1998-99.
(Course Content: Dos, Computer Fundamentals, Dbase, WordStar, Lotus Notes Domino, Advanced EXCEL)
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Deputy Vice President - Collections Strategy (Retail Products)
Shriram City Union Finance Ltd
09.2021 - 02.2023
Deputy Vice President - Collections Strategy (Rural & Credit Cards)
RBL Bank Ltd
06.2019 - 06.2021
Asst. Vice President - Central Risk Unit (Retail Agri Credit)
HDFC Bank Ltd
10.2018 - 06.2019
Senior Manager - Central Risk Unit (Retail Agri Credit)
HDFC Bank Ltd
10.2015 - 10.2018
Manager - Quality Initiative Group
HDFC Bank Ltd
06.2009 - 10.2013
Assistant/Deputy Manager - Debt Management
HDFC Bank Ltd
06.2007 - 10.2009
Customer Service Officer (Credit Cards Division)
ICICI Bank Ltd
01.2006 - 06.2007
Associate (Retail Portfolio Management - Cards)
Info-Vision
05.2004 - 12.2006
Bachelor Of Commerce & Economics -
Lala Lajpat Rai College Of Commerce & Economics
06.1999 - 03.2004
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