Jayesh Goud
Hyderabad
Summary
Energetically drove customer satisfaction at Firstsource Solutions through expert escalation management and live chat support, enhancing service quality. Skilled in teamwork and communication, I significantly contributed to upselling services by analyzing customer data, showcasing a blend of hard and soft skills vital for customer service excellence.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative (Non-Voice)
Firstsource Solutions Limited
Hyderabad
11.2023 - 11.2024
- Provided technical support to customers via chat.
- Resolved escalated customer complaints in a timely manner.
- Analyzed customer data to identify opportunities for upselling services.
Customer Service Executive( Voice)
Q CONNECT BUSINESS SOLUTIONS
12.2021 - 09.2023
- Assisted customers with inquiries, issues and concerns by providing relevant information
- Assisted in providing customer satisfaction by providing customers with refunds
Education
Intermediate -
Sri Chaitanya Jr College
01.2017
S.S.C -
Neo Royal High School
01.2015
Skills
- Good communication
- Teamwork
- Time management
- Escalation management
- Live chat support
- Complaint resolution
- Call center experience
- Promotional support
Hobbies and Interests
- Playing games
- E sports
Languages
Marathi
First Language
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
hindi
Advanced (C1)
C1
Personal Information
- Father's Name: K. Devendar Goud
- Date of Birth: 10/18/99
- Gender: Male
- Nationality: Indian
- Marital Status: Un-Married
Timeline
Senior Customer Service Representative (Non-Voice)
Firstsource Solutions Limited
11.2023 - 11.2024
Customer Service Executive( Voice)
Q CONNECT BUSINESS SOLUTIONS
12.2021 - 09.2023
Intermediate -
Sri Chaitanya Jr College
S.S.C -
Neo Royal High School
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