A dedicated and results-oriented Service Delivery Manager with more than 19 years of experience in delivering high-quality services and overseeing their management and reporting. He possesses a robust background in SAP and extensive expertise in managing service delivery within an ITIL framework, emphasizing SLA and KPI adherence in a 24/7 environment. He collaborates effectively with both business units and vendors, concentrating on process optimization, cost reduction, and service enhancement through incident management, SLA oversight, capacity planning, and systematic improvement initiatives. In his capacity, he has successfully led a motivated and skilled service delivery team, managing daily operations to ensure client satisfaction.
Project Domain’s: Manufacturing, Telecom, Automobile, Pharma, Banking, Construction & Infra.
Region’s: US, Canada, Europe, UK & Asia Pacific