Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
KALKI Fashion
Mumbai
11.2012 - Current
Evaluated suppliers' offerings and selected vendors with quality, well-priced products to facilitate cost-effective purchases.
Established ambitious goals for employees to promote achievement and surpass business targets.
Built sales forecasts and schedules to reflect desired productivity targets.
Coached, developed and motivated team to achieve revenue goals.
Coordinated stock replenishment processes as needed based on sales trends.
Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Monitored employee performance and provided feedback on a regular basis.
Recruited, trained and managed a team of 20+ employees.
Conducted regular meetings with staff members to discuss performance issues or new initiatives.
Initiated new product training sessions for employees to improve product knowledge.
Established weekly and monthly goals for sales staff to achieve desired results.
Participated in team meetings to discuss current projects and brainstorm ideas for future initiatives.
Identified process gaps in existing systems and developed solutions to streamline workflow.
Assisted with onboarding new team members and providing training on company policies and procedures.
Analyzed customer service metrics to identify areas of improvement in customer satisfaction.
Conducted weekly meetings to discuss project status updates and prioritize tasks.
Salesperson
Sheetal
Dubai
04.2004 - 10.2012
Advised customers on the latest product features and benefits.
Assisted customers in selecting appropriate products or services for their needs.
Salesperson
Amarsons
Mumbai
11.2000 - 03.2004
Advised customers on the latest product features and benefits.
Assisted customers in selecting appropriate products or services for their needs.
Salesperson
Premsons Bazaar
Mumbai
06.1996 - 09.2000
Advised customers on the latest product features and benefits.
Assisted customers in selecting appropriate products or services for their needs.
Skills
Market Trend Analysis
Sales Targeting
Competitor Analysis
Supply Chain Management
Sales team training
Sales Tracking
Staff Management
Order Management
Accomplishments
Got Award for target achievement in 2021 and 2022
Certification
Completed Vanto course: 1) The Three Laws of Performance
2) Breakdown and Breakthrough
3) Working not Working
Languages
Kutchi
First Language
English
Beginner
A1
Hindi
Upper Intermediate (B2)
B2
Gujarati
Upper Intermediate (B2)
B2
Marathi
Elementary (A2)
A2
Timeline
KALKI Fashion
11.2012 - Current
Salesperson
Sheetal
04.2004 - 10.2012
Salesperson
Amarsons
11.2000 - 03.2004
Salesperson
Premsons Bazaar
06.1996 - 09.2000
Completed Vanto course: 1) The Three Laws of Performance