Jayesh Makvana

Executive - Technical service

Vadodara

Summary

Technical Service Executive with hands-on experience in elastomer testing, product validation, and plant/business support. Strong analytical skills combined with a customer-centric mindset and a solid understanding of technical-to-business translation. Seeking to leverage my technical foundation, problem-solving ability, and stakeholder engagement skills to transition into a business-oriented role focused on strategy, operations, or customer success.

Overview

years of professional experience

Work History

Executive Tecnical Manager - Lab

Reliance Industries Limited

10.2023 - Current

Collaborated with the technical team on various projects, including benchmarking studies, inter-laboratory comparison (ILC) studies, customer complaint analysis, plant support, business support, and research initiatives across multiple projects.

Butyl 1270 grade evolution
Provide technical support to the plant and business teams for process optimization, troubleshooting, and product performance improvements
Investigate and analyze customer complaints through root cause analysis and propose corrective/preventive actions
Maintain detailed technical documentation and reports for internal review and customer communication
Execute product validation studies, including shelf life and performance evaluations
Accountability of assigned lab, instruments and equipment
Additionally taking care of safety related activities in ECSC

Education

Bachelor of Engineering - Rubber Technology

L.D College of Engineering

Ahmedabad, India

04.2001 -

Skills

Benchmarking & data analysis

Timeline