Jayesh Mestry
Quality Senior Associate
Mumbai,MH
Summary
Diligent Quality Analyst with solid background in quality analysis, enhancing operational efficiency through effective issue identification and resolution. Developed and executed manual and automated test cases, leveraging proficiency in various testing tools and systems. Committed to delivering key results that align with client expectations.
Overview
9
9
years of professional experience
Work History
Associate Quality Analyst
Accenture Services Private
06.2017 - Current
- Enhanced on-time project completion rates through meticulous tracking and monitoring of progress.
- Performed root cause analysis to identify recurring defects, resulting in targeted improvements in production processes.
- Executed internal audits to verify adherence to quality management systems, sustaining high performance across the organization.
- Maintained detailed records of testing results, facilitating easy access to data for future reference and analysis.
- Facilitated diverse annotation processes to enhance project deliverables and ensure quality standards.
- Assisted team members with any kind of challenging images or videos received.
- Collaborated with leads to understand quality requirements.
- Gathered and organized data from team manual counts and attendance records for analysis.
- Served as content moderator within community operations to maintain quality standards.
- Worked as a QASA and managed the audit reports.
- Attended the client FGD meetings in 2020 and 2022 for the English US market.
- Currently working for the Press@ project for mail triaging, Quality associates using Outlook (Classic) software.
- Client interaction through one-on-one audits and FGDs.
Education
B.com -
University Of Mumbai
Mumbai, India 05.2001 -
Timeline
Associate Quality Analyst
Accenture Services Private
06.2017 - Current
B.com -
University Of Mumbai
05.2001 -