Workforce Management Analyst
- Created reports to analyze labor utilization, overtime, and cost savings opportunities.
- Ensured accurate data entry of employee timecards and payroll information into the workforce management system.
- Monitored adherence to service level objectives and provided real-time guidance as needed.
- Provided recommendations for process improvements related to scheduling, attendance, and hiring practices.
- Cross-trained with UAT team.
- Provided timely updates to stakeholders regarding progress of UAT activities.