Jayesh Shejale
Mumbai
Summary
Consulting‑oriented professional with 8+ years of experience in procurement transformation, pricing strategy, supply chain efficiency, and client retention. Consistently ranked among top performers across roles, recognized for rapid adaptability, measurable impact, and competitive achievement. MBA in International Business with strong analytical and leadership skills. Aiming to leverage this experience to enhance operational effectiveness and strategic initiatives.
Overview
10
10
years of professional experience
Work History
Manager Corporate Services
Surrey Schools
Surrey
08.2025 - 12.2025
- Streamlined equipment lifecycle management: Coordinated specification, repair, replacement, and disposal processes across diverse categories (IT, A/V, appliances, fine arts, and office equipment), ensuring compliance and minimizing downtime.
- Optimized asset utilization: Reallocated and tracked district equipment to maximize usage efficiency, reducing redundant purchases and supporting operational continuity.
- Cross-functional stakeholder support: Partnered with departments to align equipment needs with service delivery, improving response times and strengthening trust in Corporate Services.
Sales Operations Associate
Hardy Sales
Langley
03.2024 - 12.2024
- Analyzed margins and conducted pricing strategy for diverse commodities, ranging from $1/kg for standard quality to $1.50–$2.00/kg for premium commodities.
- Aligned operations with purchasing, warehousing, and customer service teams to enhance customer experience across 10 retail chains and food service clients.
- Formulated budgets and sales forecasts to achieve $80M annual team goals.
- Analyzed rebates and transportation costs to guide pricing strategies.
- Contributed to marketing materials and annual pricing campaigns for packaged food items, strengthening product visibility and competitive positioning.
- Initiated an analysis of transport and warehousing costs with accounting, beginning work on efficient route planning before the transition.
- Managed currency conversion considerations for cross-border transactions, ensuring accurate pricing and margin calculations.
Product Care Specialist
Mobile Klinik
Langley
03.2022 - 03.2024
- Managed store operations and supply chain by overseeing inventory counts, reconciling sales, and coordinating repair parts across locations to prevent service delays.
- Coordinated certified repairs with technicians using diagnostic tools (Samsung GSPN, Apple GSX), ensuring warranty-backed quality, and timely service.
- Upsold accessories, insurance, and SIM contracts, consistently achieving monthly sales targets, and contributing to revenue growth.
- Analyzed revenue streams, including OEM vs. Third-party repairs, accessories, insurance, and refurbished phone sales, gaining insight into margin structures.
- Collaborated with other retail locations to resolve supply chain issues, ensuring smooth customer service, and operational continuity.
- Developed business insight into Mobile Klinik’s revenue model, including supplier partnerships, insurance tie-ups, and refurbished phone margins.
- Developed business insight into Mobile Klinik’s revenue model, including supplier partnerships, insurance tie-ups, and refurbished phone margins.
- Balanced MBA studies with professional responsibilities, demonstrating strong multitasking and time-management skills.
Programs Advisor
Erulearning Solutions (Tech Education)
Mumbai
01.2021 - 10.2021
- Ensured program selections aligned with career goals through thorough eligibility checks.
- Executed consultative sales strategies to close enrollments, maintaining daily activity goals.
- Maximized qualified lead conversion, achieving over 40% connection rates on warm leads, and 10–20% conversion depending on program type.
- Recognized as a leading performer in technical programs integrating business decision-making.
- Conducted independent market research on competitors to differentiate offerings, and strengthen positioning.
- Collected insights from clients to refine program delivery and boost satisfaction.
Procurement & Customer Service Associate
FFOS
Mumbai
01.2019 - 12.2020
- Transitioned from admin to operations within six months, reflecting rapid adaptability in SME retail.
- Negotiated with vendors to secure better pricing for defective or returned items, and improved lead times.
- Streamlined returns process, reducing duplicate transport attempts and warehousing inefficiencies, resulting in faster refunds, and improved margins.
- Aligned discount structures (5% standard, 7% seasonal/high-ticket, 10% issue-related), while maintaining margins of 30–50% depending on brand/supplier.
- Collaborated with sales teams to ensure that credits and discounts were managed without eroding profitability.
- Led initiatives to enhance operations in procurement and customer service.
Client Retention Specialist
Tech Mahindra Business Services
Mumbai
06.2016 - 12.2018
- Led retention activities by negotiating pricing and resolving escalations, improving customer loyalty, and margins.
- Utilized CRM and diagnostic platforms to identify churn risks and execute upselling opportunities.
- Mentored new hires and contributed to elite workshops, consistently ranked in the top 10–15 out of 1,100+ employees.
- Delivered measurable impact through pricing negotiations and retention strategies that supported margin improvement.
Education
MBA - International Business Management
Trinity Western University
Langley 12-2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
Savitribai Phule Pune University
Pune06-2016
Skills
- Pricing strategy and margin optimization
- Supply chain efficiency and process redesign
- Consultative sales and market research
- Mentorship and team capability building
- Sales forecasting
- Customer relationship management
- Data analysis
- Budget management
- Effective communication
- Procurement optimization
- Client retention and upselling
- Problem solving
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Accomplishments
- Top Performer – Tech Mahindra Business Services Ranked consistently in the top 10–15 of 1,100+ employees, selected for the Top Notch program, an elite recognition initiative for high performers in client retention and negotiation.
- Super Star Award – Tech Mahindra Business Services Honored as a Super Star Award recipient for six consecutive months, recognizing sustained excellence and consistent top‑tier performance.
- Travel Awards (2) – Tech Mahindra Business Services Received two Travel Awards for exceptional performance and adaptability, recognizing contributions that required client‑facing work and operational excellence across different locations.
Timeline
Manager Corporate Services
Surrey Schools
08.2025 - 12.2025
Sales Operations Associate
Hardy Sales
03.2024 - 12.2024
Product Care Specialist
Mobile Klinik
03.2022 - 03.2024
Programs Advisor
Erulearning Solutions (Tech Education)
01.2021 - 10.2021
Procurement & Customer Service Associate
FFOS
01.2019 - 12.2020
Client Retention Specialist
Tech Mahindra Business Services
06.2016 - 12.2018
MBA - International Business Management
Trinity Western University
Bachelor of Science - Electrical, Electronics And Communications Engineering
Savitribai Phule Pune University