Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic
Jayesh Tilokani

Jayesh Tilokani

Ahmedabad

Summary

At Adani Realty, my role as Assistant Manager centers on nurturing customer relationships and spearheading initiatives that bolster customer success. Our team has successfully tailored strategies to align with individual customer goals, enhancing their satisfaction and loyalty. We've also expanded product utilization within our accounts, contributing to the organization's revenue growth. With a strong command of CRM systems, we track customer interactions and evaluate our performance rigorously. My commitment to acting as a customer advocate has led to improved products and services, thanks to the continuous feedback we gather. Staying abreast of industry trends and best practices ensures that our customer relations team remains at the forefront of innovation and excellence.

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

11
11
years of professional experience

Work History

Assistant Manager - Customer Relations

Adani Realty
Ahmedabad
04.2024 - Current
  • Building and maintaining strong relationships with customers through regular communication.
  • Developing and executing customer success plans tailored to each customer's specific goals and objectives.
  • Identifying opportunities for upselling or expanding product usage within existing accounts to drive revenue growth.
  • Acting as a customer advocate within the organization, championing customer needs and driving initiatives to improve the overall customer experience.
  • Implementing and managing CRM software to track customer interactions and measure performance.
  • Continuously seeking feedback from customers to improve products and services.
  • Staying up-to-date with industry trends and best practices in customer relationship management.
  • Collaborating with sales, marketing, and other teams to ensure a seamless customer experience.

Senior Executive

VOIS
Ahmedabad
12.2018 - 04.2024
  • Resolving customer complaints and issues efficiently, escalating to higher levels of support when necessary.
  • Documenting customer interactions, including issues and resolutions, in a CRM system.

Senior Sales Executive

Alta Moda Bali Indonesia
Bali
04.2014 - 06.2018
  • Develop and implement effective sales strategies to achieve and exceed targets.
  • Identify potential markets and expand the client base.
  • Build and maintain strong, long-term relationships with existing and new clients.
  • Understand client needs and provide tailored solutions.
  • Monitor industry trends, competitor activities, and customer preferences.
  • Provide feedback to the management team to optimize product offerings.
  • Prepare and negotiate sales agreements, ensuring profitability and compliance.
  • Address client concerns and resolve conflicts professionally.

Education

Bachelor of Computer Application - Information Technology Project Management

St Xavier's College Ahmedabad
Ahmedabad
01.2014

Skills

  • Project Management
  • Customer Loyalty
  • Sales Management
  • Upselling techniques
  • Team collaboration
  • Customer feedback collection
  • Problem solving
  • Multitasking and organization
  • Customer relations
  • Customer relationship management (CRM)
  • Strategic planning
  • Employee engagement

Languages

English
Advanced
C1
Hindi
Advanced
C1
Gujarati
Advanced
C1
Indonesian
Intermediate
B1

Timeline

Assistant Manager - Customer Relations

Adani Realty
04.2024 - Current

Senior Executive

VOIS
12.2018 - 04.2024

Senior Sales Executive

Alta Moda Bali Indonesia
04.2014 - 06.2018

Bachelor of Computer Application - Information Technology Project Management

St Xavier's College Ahmedabad
Jayesh Tilokani