JAYESH TIWARI
Python Developer | Backend Engineer | Web Developer
Mumbai
Summary
Results-driven Python developer with a strong background in backend development, web development, and automation. Solid understanding of data structures, algorithms, RESTful APIs, and database management. Highly skilled in utilizing Python frameworks such as Django and Flask, cloud technologies like AWS and Azure, and DevOps tools to optimize operational efficiency. Committed to leveraging automation, AI integration, and API development to enhance business processes and elevate customer experiences.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Service Specialist
Patterns
05.2024 - 08.2024
- Provided virtual assistance for five businesses, efficiently handling calls, emails, and chats
- Managed payroll operations, ensuring timely and error-free transactions
- Assisted in digital marketing, including content creation and social media management
- Supported e-commerce operations, ensuring smooth order fulfillment and customer engagement
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery
Customer Relationship Associate Operations
Epicentre Technologies Pvt Ltd.
04.2022 - 08.2022
- Ensured 95%+ first-contact query resolution, enhancing customer satisfaction and loyalty
- Managed CRM tools to track, analyze, and improve customer engagement
- Handled escalations professionally, preserving company reputation and customer trust
- Implemented operational workflow optimizations, reducing turnaround times
- Maintained accurate records of customer interactions, enabling informed decision-making within the organization
- Implemented personalized marketing strategies, increasing product awareness among target customers
Customer Service Representative
Silgate solution pvt ltd.
05.2019 - 04.2022
- Provided exceptional customer service, achieving a 90%+ query conversion rate
- Delivered persuasive communication strategies, enhancing sales and lead generation
- Maintained detailed customer interaction records for improved follow-ups and engagement
- Developed strong relationships with international clients through accent-neutralized communication
- Executed telemarketing campaigns, increasing product awareness and client retention
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
Diploma - Electronics And Telecommunication Engineering
St John College of Engineering And Management
Palghar, India04-2021
Bachelors of Technology - Information Technology
Parul University
Skills
Programming Languages: Python, Java, JavaScript, HTML, CSS
Soft Skills
- Strong Problem-Solving & Analytical Thinking
- Effective Communication & Collaboration
- Agile & Scrum Methodologies
- Business Development & Marketing Strategies
Timeline
Customer Service Specialist
Patterns
05.2024 - 08.2024
Customer Relationship Associate Operations
Epicentre Technologies Pvt Ltd.
04.2022 - 08.2022
Customer Service Representative
Silgate solution pvt ltd.
05.2019 - 04.2022
Bachelors of Technology - Information Technology
Parul University
Diploma - Electronics And Telecommunication Engineering
St John College of Engineering And Management
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