Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Technical Summary
Project Technologies And Skills
Personal Information
Languages
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic

JAYESH YADAV

Pune

Summary

Looking for a challenging position and innovative environment, where I can implement my technical skills and creativity toward making a significant contribution to the growth and development of the Organization Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

DEPLOYMENT ENGINEER

Clinivantage Healthcare Technologies-Now Axonic Heath Pvt Ltd
Pune
11.2022 - Current
  • Direct interaction and effective communication with clients
  • To achieve complete client satisfaction by providing prompt support to client's issues within the defined SLA over remote access, Phone, and emails and using e-ticketing systems like Clinivantage-Backlog Ticketing Tool, reported by clients
  • I am analyzing the client's issues and providing the appropriate solution
  • Analyzing the Client's issues if found the bug then send the analysis to the development team
  • Requirement gathering from clients and understanding change requests
  • Preparing the Scope of Work (SOW), and Software Requirement Specification (SRS) document for change requested by client, for changes requested by clients
  • Analyzing and explaining the client requirements to the development team
  • Work closely with the developer in the development process
  • Responsible for maintaining the project-wise documentation (e.g
  • Installation, completion, Training completion, project closure certificate

PROJECT ENGINEER

Product Dossier Solutions Pvt Ltd (Client: Tata Technologies)
Pune
01.2021 - 10.2022
  • Direct interaction and effective communication with clients
  • To achieve complete client satisfaction by providing prompt support to client's issues within the defined SLA over remote access, Phone, and emails and using e-ticketing systems like Fresh-Desk, F1 (Tata self-ticketing tool), and Service Now to monitor and track the issues
  • Reported by clients
  • Analyzing client's issues and providing the appropriate solution
  • Analyzing the Client's issues if found the bug then send the analysis to the development team
  • Installation and configuration of MS SQL server, IIS, and Tomcat Apache on the client-server
  • Host and deployment of web applications on IIS and Tomcat Apache web servers
  • Requirement gathering from clients and understanding change requests
  • Preparing the Scope of Work (SOW), and Software Requirement Specification (SRS) document for change requested by client, for changes requested by clients
  • Analyzing and explaining the client requirements to the development team
  • Work closely with the developer in the development process
  • Deploy updated patch on server and configure
  • Prepare application configuration document for change request
  • Help end users to perform user acceptance testing (UAT)
  • Responsible for maintaining the project-wise documentation (e.g
  • Installation completion, training completion, project closure certificate) Performing basic level administration activities like creating Logins and scheduling DB backups
  • SQL Server performance monitoring and Physical memory and CPU usage analysis.

SUPPORT ANALYST

EVERSANA INDIA PVT, LTD (Client: ALLERGEN, ROCHE)
10.2021 - 03.2022
  • Direct interaction and effective communication with clients
  • To achieve complete client satisfaction by providing prompt support to clients' issues within the defined SLA over remote access, Phone, and emails and using e-ticketing tools like Atalantis-Jeera, and Service Now
  • I am analyzing the client's issues and providing the appropriate solution
  • Analyzing the Client's issues if found the bug then sending the analysis to the development team
  • Requirement gathering from clients and understanding change requests Preparing the Scope of Work (SOW), and Software Requirement Specification (SRS) document for change requested by client, for changes requested by clients
  • Analyzing and explaining the client requirements to the development team
  • Work closely with the developer in the development process
  • Responsible for maintaining the project-wise documentation (e.g
  • Installation, Responsible for maintaining the project-wise documentation (e.g
  • Installation

JR.ASSOCIATE

SCORG Technologies Pvt Ltd
Pune
06.2020 - 01.2021
  • Direct interaction and effective communication with clients
  • To achieve complete client satisfaction by providing prompt support to client's issues within the defined SLA over remote access, Phone, and mail
  • Using e-ticketing systems to monitor and track the issues reported by clients
  • I am analyzing client's issues and providing the appropriate solution
  • Analyzing Client's issues if found the bug then send the analysis to the development team
  • Master data verification and importing in a database
  • Application Training to End User.

JR.ASSOCIATE

Palash IVF & Palsh Healthcare Solutions Pvt Ltd
Pune
07.2018 - 05.2020
  • Direct interaction and effective communication with clients
  • To achieve complete client satisfaction by providing prompt support to client's issues within the defined SLA over remote access, Phone, and emails and using e-ticketing systems like Fresh-Desk Analyzing client's issues and providing the appropriate solution
  • Analyzing the Client's issues if found the bug then send the analysis to the development team
  • Installation and configuration of MS SQL server, IIS, and Tomcat Apache on the client-server
  • Host and deployment of web applications on IIS and Tomcat Apache web servers
  • Requirement gathering from clients and understanding change requests
  • Preparing the Scope of Work (SOW), and Software Requirement Specification (SRS) document for change requested by client, for changes requested by clients
  • Analyzing and explaining the client requirements to the development team
  • Work closely with the developer in the development process
  • Deploy updated patch on server and configure
  • Prepare application configuration document for change request
  • Help end users to perform user acceptance testing (UAT)
  • Responsible for maintaining the project-wise documentation (e.g
  • Installation completion, training completion, project closure certificate) Performing basic level administration activities like creating Logins and scheduling DB backups
  • SQL Server performance monitoring and Physical memory and CPU usage analysis.

Education

Master of Computer Application (MCA) -

Pimpri Chinchwad College of Engineering, Akurdi, Pune University
01.2016

Skills

  • Application Implementation
  • Requirement understanding and providing corrective solutions and timely workaround
  • Preparing SRS Documentation
  • Troubleshooting
  • Problem-Solving
  • User training
  • Technical Support- DB(SQL Server- 2008-2016), First Level inspecting an issue, Checking logs)
  • Application Hosting-IIS Server, Cloud EC2 instance
  • Completed SDLC life Cycle and Experience In Writing Test Cases and Execute Test Cases
  • Manual Testing-Test Case Writing

Certification

Done 3 Months of training and internship Software Testing course from LiveTech-Hyderabad

Accomplishments

Got the Client Appreciation for issue resolution

Technical Summary

Manual Testing, Black Box Testing, Functional Testing, Regression Testing, Retesting, VSS, SQL, Windows XP, Windows 7/10

Project Technologies And Skills

Implementation of Health Care Application, SQL SERVER 2014, 2016. Problems and Requirement Analysis and providing appropriate Solutions accordingly. Scheduling Jobs for Database Maintenance activities. Handling the internal technical team, and helping them to get the work done in the given timeline. Writing SQL Stored Procedures as per requirements. Modifying existing/Creating new objects like tables, views, and indexes as per requirements., Formation of Master Database by dropping unwanted objects and deleting unnecessary data from respective master tables in case if required. Tracking events via Email Notifications, Application Training to end users., Involved in review, analysis, and fixed post-deployment issues in a Production environment., Analyze Develop and Deploy SQL Scripts/Patches, on UAT and Production environment., Works with the Testing Team to test the Application/Service after deployment., Working on Fresh desk for Tickets/Defect Tracking and Maintenance., Client-side software Implementation. (Minor changes in software apart from customizations), Installing the company's product software on Server and Client Machines on the client side and training of software on the client side., Pre-analysis of the Company's Software product, Requirement gathering to develop a product as per the client's requirements., Provided technical support for online systems in a live production environment.

Personal Information

  • Date of Birth: 06/21/90
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Marathi

Hobbies and Interests

Listening Music.

Disclaimer

I hereby declare that the above-mentioned information is true to the best of my knowledge and Belief

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1

Timeline

DEPLOYMENT ENGINEER

Clinivantage Healthcare Technologies-Now Axonic Heath Pvt Ltd
11.2022 - Current

SUPPORT ANALYST

EVERSANA INDIA PVT, LTD (Client: ALLERGEN, ROCHE)
10.2021 - 03.2022

PROJECT ENGINEER

Product Dossier Solutions Pvt Ltd (Client: Tata Technologies)
01.2021 - 10.2022

JR.ASSOCIATE

SCORG Technologies Pvt Ltd
06.2020 - 01.2021

JR.ASSOCIATE

Palash IVF & Palsh Healthcare Solutions Pvt Ltd
07.2018 - 05.2020

Master of Computer Application (MCA) -

Pimpri Chinchwad College of Engineering, Akurdi, Pune University

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