JAYESH PATIL
Pune
Summary
Results-driven Commercial Refrigeration and Cold-Room Service professional with over 7 years of experience in installation, maintenance, and project execution. Leads Projects & Installation operations across Pune, Maharashtra, and Goa, ensuring technical compliance and safety standards. Skilled in resolving customer escalations and delivering high-quality service, contributing to customer satisfaction and operational efficiency.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Senior Territory Manager – Customer Service & P&I
Blue Star Limited
Pune & Goa
10.2025 - Current
- Manage end-to-end project planning, execution, installation, commissioning and handover for cold-room projects.
- Ensure technical compliance, site readiness, installation quality, operational safety and timely project closure.
- Oversaw customer service and projects & installation (P&I) operations for cold-room systems across Pune branch, rest of Maharashtra and Goa, ensuring smooth operational flow.
- Drove customer satisfaction through proactive communication and timely resolution of technical issues, ensuring effective escalation closure.
- Supported West Region service operations across Gujarat, Madhya Pradesh and Chhattisgarh, enhancing regional service delivery.
Assistant Manager – Customer Service
Blue Star Limited
Mumbai
03.2025 - 09.2025
- Handled AMC/CMC operations and SLA adherence, optimising service planning, technician deployment, and customer communication to enhance service reliability.
- Led service delivery, preventive maintenance and breakdown management for critical refrigeration installations.
- Managed cold storage and mortuary refrigeration service operations for Mumbai and Rest of Maharashtra, ensuring compliance with safety standards and customer requirements.
- Managed lifecycle activities including commissioning, operations, retrofit and revamp of cold-room systems.
- Coordinated MSL billing with ESA to ensure seamless service operations while effectively managing customer, internal, and vendor escalations.
Senior Service Executive
IFB Industries Ltd.
Pune
05.2024 - 01.2025
- Streamlined daily call management and reduced open-call pendency while maintaining service-centre SLA adherence.
- Oversaw service operations for Vidarbha-2, ensuring coverage across Vidarbha, Marathwada, and Khandesh.
- Enhanced service-channel coverage in upcountry territories through development of channel partners and RSTs.
- Managed accessories and service revenue, AMC conversion and warranty-to-AMC opportunities.
- Conducted regular technical audits and training to improve engineer capability and control warranty spare consumption.
Assistant Manager – Service
Voltas Limited
Pune
08.2023 - 05.2024
- Managed service operations for Pune, PCMC and South Maharashtra across air-conditioning, refrigeration and home-appliance products, including deep freezers and water coolers.
- Monitored open calls, SLA performance, and escalations to enhance VIP and corporate customer service.
- Coordinated B2B partner support for branch revenue, overseeing spare-parts billing and AMC initiatives.
- Developed service network coverage and managed key-account AMC activities and renewals.
- Conducted technician training and daily performance reviews, implementing quality-focused service interventions.
Service Manager
Reliance Retail Limited
Raipur
03.2022 - 08.2023
- Oversaw service operations for home appliances, consumer electronics, air-conditioning and refrigeration products in Raipur region, ensuring customer satisfaction and efficient service delivery.
- Enabled revenue growth through strategic service initiatives, optimising billing processes and enhancing secondary revenue opportunities for technicians.
- Coordinated daily call performance, monitored KPI adherence, and managed installation timelines, contributing to improved customer experience metrics.
- Led local and corporate escalation management with focus on customer satisfaction and closure.
- Provided technical training and work-quality audits for engineers and expanded service network coverage.
Service Delivery Engineer
Blue Star Limited
Nagpur
06.2019 - 03.2022
- Managed service delivery across Vidarbha and Chhattisgarh for air-conditioning and refrigeration products, including cold storage systems.
- Managed daily calls, ensured SLA adherence, provided technical support, reduced warranty costs, and planned MSL effectively.
- Developed and maintained service-channel infrastructure and ensured adequate resource support to meet committed SLAs.
- Handled corporate and divisional escalations, conducted preventive maintenance audits, and engaged with key and NAD customers to enhance service quality.
- Executed annual maintenance contracts for equipment to ensure optimal performance. and revamp tender activities, including a major tender valued at ?80 lakh.
- Conducted technical and safety training for technicians and channel partners, supporting compliance with ISO 9001:2015 and ISO 45001:2018 standards.
- Contributed to branch business growth from approximately ?25 lakh annually to ?3.0 crore.
Education
Diploma - Electrical Engineering
Government Polytechnic Pune
Pune01-2019
Secondary School -
Nutan Vidyalay
Malkapur01-2016
Skills
- Refrigeration / Cold storage solutions
- Technical Compliance
- Installation Oversight
- Project Management
- Operational Efficiency
- Performance Monitoring
- Electronics troubleshooting
- Contract Management
- Revenue Optimisation
- Partnership Strategy
- Cross-functional Collaboration
- Stakeholder Engagement
- Client communication
- Customer Service
- Service excellence
- Technical analysis
Websites, Portfolios, Profiles
www.linkedin.com/in/jayesh-patil-039378168
ADDITIONAL INFORMATION
Flute, travel and trekking
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Accomplishments
- Received the Star Awards for the outstanding performance through out the Q1
- Received the Highest Appraisal Rating "E" (Exceptional) In the Pan India in Coldstorage Division.
Certification
- Selected for ISO 9001:2015 and ISO 45001:2018 Internal Quality Auditor training/certification through TUV NORD
Timeline
Senior Territory Manager – Customer Service & P&I
Blue Star Limited
10.2025 - Current
Assistant Manager – Customer Service
Blue Star Limited
03.2025 - 09.2025
Senior Service Executive
IFB Industries Ltd.
05.2024 - 01.2025
Assistant Manager – Service
Voltas Limited
08.2023 - 05.2024
Service Manager
Reliance Retail Limited
03.2022 - 08.2023
Service Delivery Engineer
Blue Star Limited
06.2019 - 03.2022
Diploma - Electrical Engineering
Government Polytechnic Pune
Secondary School -
Nutan Vidyalay