Jay Ghatge
Sangli
Summary
- Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
- Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence. experienced in solving problems and building great client rapport.
- An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
The Medsum
Sangli
12.2023 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Education
Bachelor of Computer Applications - Computer
Saqnjay Ghodawat University
Kolhapur01-2023
Skills
- Customer Service
- Process Improvement
- Documentation And Reporting
- Performance Improvement
- Customer Support
- Exceptional organizational skills
- Data Entry
- Quality Assurance
- Problem Resolution
- Effective Communication
- Decision-Making
- Goal Setting
- Work Planning and Prioritization
- Self Motivation
- Written Communication
- Active Listening
- Adaptability
- Organizational Skills
- Shift Scheduling
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Problem-solving abilities
- Time management abilities
- Adaptability and Flexibility
- Multitasking
- Time Management
- Positive Attitude
- Reliability
- Excellent Communication
- Relationship Building
- Problem-Solving
- Team Collaboration
- Task Prioritization
- Customer service background
- True problem-solver
- Procedure optimization
- Oral communication
- Good written communication
- Communication Skills
- Superior computer skills
- Strong computer skills
- Dynamic communication skills
- Strong presentation skills
- Assessment skills
- Leadership/communication skills
- Computers and electronics
- Hardware assembly skills
- Hardware Installation
- 50 WPM Typing Speed
- Advanced typing
- Typing proficiency
- Typing and written communication
Languages
English
First Language
English
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Timeline
Customer Care Executive
The Medsum
12.2023 - Current
Bachelor of Computer Applications - Computer
Saqnjay Ghodawat University
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