Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jay Karan Sharma

Operations Manager
Gurugram

Summary

Results-driven operations leader with 5+ years of experience across logistics, e-commerce fulfillment, and SaaS operations in global markets. Proven ability to translate complex data into actionable strategies, reduce costs, optimize workflows, and ensure SLA adherence. Experienced in international logistics, vendor management, production coordination, event operations, and remote team training. Adept at navigating dynamic environments and delivering high-quality outcomes at scale.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Operations Manager

NEUPHONY
Gurgaon
04.2023 - 07.2025
  • Managed 500+ client operations projects across India, the US, and Europe, coordinating expert sourcing, international shipments, and fulfillment compliance.
  • Created and maintained operational dashboards tracking performance, timelines, productivity, and SLA fulfillment, improving efficiency by 35%.
  • Conducted cost analyses and renegotiated vendor contracts, leading to a 15% reduction in operating expenses.
  • Resolved complex delivery and fulfillment issues through root cause analysis and internal coordination.
  • Developed SOPs for scheduling, onboarding, and quality control to streamline production workflows.
  • Led special projects such as merchandise rollout and neuro-art delivery, and handled custom fulfillment setups.
  • Assisted with pop-up pilot campaigns by overseeing logistics, artist coordination, and merchandise handling.
  • Ensured compliance with international shipping regulations and customs documentation.

Senior Operations Associate

FLYHOMES RESIDENTIAL INDIA PVT. LTD.
Remote
05.2021 - 02.2023
  • Acted as operations lead for over 400 clients, managing real estate transactions totaling $3–4 million per account.
  • Streamlined ticket and task routing via Zendesk and project management platforms.
  • Built onboarding programs for new associates, reducing training lead time by 50%.
  • Managed third-party vendors (agents, contractors) and ensured compliance across all delivery points.
  • Created Excel dashboards to visualize KPIs, productivity metrics, and workflow bottlenecks.
  • Worked with cross-functional teams to align service timelines, financial documentation, and customer success efforts.

Operations Associate

ANKIT IRRIGATION PVT. LTD.
Jaipur
03.2020 - 04.2021
  • Designed employee onboarding and training programs that improved team retention from 75% to 90%.
  • Implemented SOPs and performance tracking systems, cutting processing times by 25%.
  • Supported client engagement operations, and ensured field team delivery timelines were met.
  • Conducted vendor follow-ups, documented service reports, and reduced error rates in daily operations.

Education

Bachelor of Business Administration (BBA) -

Manipal University
Jaipur
08.2017 - 06.2020

Senior Secondary - Commerce

St. Anselm’s Pink City Sr. Sec. School
Jaipur
07.2014 - 05.2016

Skills

  • Operations & Fulfillment Management

  • International Logistics & Compliance (Customs, Documentation)

  • Vendor & Contractor Management

  • Workflow Automation & Process Optimization

  • KPI Dashboards & Data Analysis (Excel, Google Sheets)

Process improvement

Operations monitoring

Operational efficiency

KPI tracking

Inventory management

Timeline

Operations Manager

NEUPHONY
04.2023 - 07.2025

Senior Operations Associate

FLYHOMES RESIDENTIAL INDIA PVT. LTD.
05.2021 - 02.2023

Operations Associate

ANKIT IRRIGATION PVT. LTD.
03.2020 - 04.2021

Bachelor of Business Administration (BBA) -

Manipal University
08.2017 - 06.2020

Senior Secondary - Commerce

St. Anselm’s Pink City Sr. Sec. School
07.2014 - 05.2016

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Jay Karan SharmaOperations Manager