JAYKUMAR CHAUHAN
VADODARA
Summary
Effective at keeping building systems running smoothly and efficiently. Forward-thinking and hardworking manager with excellent verbal and written communication skills. Bringing several years' experience in the field.
Overview
11
11
years of professional experience
Work History
Property Manager
Jones Lang LaSalle, JLL
Surat
09.2022 - Current
- Ensuring manpower at site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required
- Co-ordinates maintenance of facilities, buildings, and equipment, as appropriate, to ensure optimum functionality; identifies, assesses, negotiates as necessary, and resolves building maintenance and usage problems
- Assist in upkeep and preventative maintenance of assigned facilities; assist in coordinating custodial and maintenance functions
- Assist in maintaining building security; report security problems to appropriate authority
- Plan and implement training programs for department staff
- Design and implement reports to measure service performance metrics
- Monitor budget; review and take approval from Committee for purchase orders
- Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and standards
- Serves as liaison between facility manager and vendor staff; coordinates remodeling activities, as appropriate to position
- Schedules space usage, controls key issuance and building security; prepares calendars and maintains records
- Oversees events held at facility; interacts with caterers, or auxiliary staff as appropriate to specific event
- Prepares scheduled and periodic reports of facility usage, maintenance, and condition
- Adhere to 'No Safety No Work' policy.
Assistant Property Manager
Jones Lang LaSalle, JLL
Surat
11.2020 - 03.2022
- Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and Support them as and when required
- Responsible for day-to-day operations of the society like Housekeeping, Security, Horticulture, Pest control, Technical, Amenities services Etc
- Formulating suitable budgeting controls and Monitoring SLA's & KPI's for JLL and outsourced agencies towards effective service deliverance
- Maintaining service level agreements and keeping performance indicator scores above excellence
- Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments
- Overseeing all vendor quotations and invoices
- Ensure proper signoffs for attendance and all the required details for cost sheet submission
- Ensuring Accuracy of billing information
- Manpower planning & frequent trainings given to them for the site as per site requirement & SOP
- Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out
- Ensure proper teamwork for all the facilities services & co-ordination
- Assisting client in creating the annual budget for site operations and formulating strategies for effective management
- Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated
- To ensure documents are maintained as per Company SOP
- Dealing with occupant's queries in verbal/ written form
- Ensuring health and life safety regulations/ manuals are adhered on site all risk assessment recommendations are implemented and enforced for compliances
- Creating and submitting the daily management report (DMR) and the monthly management reports (MMR)
- Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports
- Facilitate the services under the Slogan 'No Safety No Work'.
Porter
Sofitel Auckland Viaduct Harbor
Auckland
03.2016 - 02.2018
- Greet guests as they enter the hotel & escort them to the front desk for check-in
- Provide them with preliminary information regarding hotel services
- Help guests in booking tours, restaurants, cabs etc
- Assist guests with local sightseeing & places to visit nearby hotel
- Implemented procedures to ensure proper working order for night porters resulting in exceptional nighttime guest services
- Formulated and implemented a greeting script for incoming calls thereby adding professionalism to call management procedures
- Greeted guests as they arrived and assisted them with luggage
- Responsible for enhancing better customer experiences availing on the guest services & amenities
- Tasks to do when it’s not busy like vacuuming carpet, cleaning of baggage room, refill stationaries at concierge desk etc.
Customer Experience Executive
Inorbit Malls PVT. Ltd
Vadodara
05.2013 - 08.2015
- Checking all the daily reports making them and send it to all departments HOD's and update them in head office DMS system
- Duty manager of my shift handling different departments like Security, ERT, CCTV, Housekeeping, food court, horticulture etc
- Prevention of thefts and pilferage of company property
- Audits and investigates sources of known losses
- Monitors inventory to identify theft or shortages
- Investigates suspicious customer and/or employee activity
- To ensure completing additional tasks assigned and report to manager operations on weekly basis
- Show dedication and commitment to handle the maximum number of customer complaints and retailer at all times carefully following all SOP's and regulations to achieve the highest possible quality of customer service
- Serve all customers professionally and quickly at the Information desk to minimize customer waiting time on a daily basis
- Initiate and promote mall brands product and services to generate revenue for internal customers (retailers) at each opportunity
- To ensure completing additional tasks assigned and report to operation manager on monthly basis.
Education
Graduate Diploma In Hospitality Management -
Auckland Institute Of Studies
01.2016
Bachelor of Business Administration -
Monad University
01.2013
XII: Science -
GHSEB
01.2005
X Class: Secondary Education -
GSEB
01.2002
Skills
- Hospitality
- Leadership
- Time Management
- Vendor Management
- Customer service-focused
- Communication
- Property Management Expertise
- Cost-reduction methods
- Property Inspections
- Staff Management
- Client Relations
Languages
Gujarati
First Language
Hindi
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Timeline
Property Manager
Jones Lang LaSalle, JLL
09.2022 - Current
Assistant Property Manager
Jones Lang LaSalle, JLL
11.2020 - 03.2022
Porter
Sofitel Auckland Viaduct Harbor
03.2016 - 02.2018
Customer Experience Executive
Inorbit Malls PVT. Ltd
05.2013 - 08.2015
Graduate Diploma In Hospitality Management -
Auckland Institute Of Studies
Bachelor of Business Administration -
Monad University
XII: Science -
GHSEB
X Class: Secondary Education -
GSEB
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